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- Tasks: Provide top-notch customer service and support the sales team with accurate information.
- Company: Established European design and manufacturing company with a strong reputation.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Customer-focused with strong communication and admin skills.
- Other info: Exciting role in a high-tech industry with a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Reading
Hybrid working pattern
Salary: £30,000
Ref: 1203CS
Company:
Very well-established European designing and manufacturing company
Main duties:
- To work closely with the sales operation team and offer excellent customer service to clients
The role:
- Respond to customer enquiries by phone, email, or in person to provide accurate information about products, services, and policies
- Process quotes and customer orders and update records
- Prepare simple weekly reports for customers and the sales team
- Maintain and update the CRM system
- Provide general administrative support to the office and multi-skill when required
The candidate:
- Customer focused with great admin/account management skills
- Experience in the defence/security or high-tech industries ideal
- Strong communicator and telephone manner
- Outgoing, confident and motivated candidate
- IT literate
Customer Service Advisor employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in the defence and high-tech sectors. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role requires a strong telephone manner, try role-playing with a friend or family member. This will help you feel more confident when responding to customer enquiries.
✨Tip Number 3
Be ready to showcase your admin skills! Prepare examples of how you've managed customer records or processed orders in the past. This will demonstrate your ability to handle the CRM system effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on the role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer-focused experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in customer service and how they relate to what we do at StudySmarter.
Show Off Your Communication Skills: As a Customer Service Advisor, communication is key! Make sure your application reflects your strong communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Just head over to the vacancies page and search for job reference: 1203CS!
How to prepare for a job interview at French Selection UK
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Customer Service Scenarios
Since this role is all about customer service, think of common scenarios you might face. Prepare responses that highlight your problem-solving skills and ability to handle difficult situations. Practising these will make you feel more confident during the interview.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or team members.
✨Be Ready to Discuss Admin Skills
This role involves a fair bit of admin work, so be prepared to talk about your experience with CRM systems and general administrative tasks. Highlight any relevant software you’ve used and how you’ve maintained accurate records in previous roles.
