Customer Service & Reservations Coordinator (French or Dutch speaking)
Cambridge
Ref: 5545F
Company Profile
An established international business committed to providing a high standard of service to its customers.
FRENCH SELECTION (FS)
Customer Service & Reservations Coordinator (French or Dutch speaking)
Location: Cambridge
Salary: between £30,000 and £32,000 per annum
Ref: 5545F
Main duties:
Managing customer enquiries, bookings and amendments, resolving issues, handling feedback and providing a high standard of service to an international customer base.
The role:
- Oversee customer reservations, updates and individual requirements.
- Act as a first point of contact for customers, providing support by phone and email.
- Deal with customer queries and complaints, ensuring timely and appropriate solutions.
- Review customer comments and feedback, responding professionally where needed.
- Adapt and translate written content
- Liaise with internal teams to ensure a high level of service throughout the customer journey.
Candidate's Profile
- Previous experience in a customer-facing or administrative role, ideally within a service-led environment
- Fluent French or Dutch would be preferred
- Confident communicator with a professional and friendly telephone and email manner.
- Highly organised, able to prioritise workloads and manage several tasks at once
- A positive, hands-on approach with good problem-solving skills
Customer Service & Reservations Coordinator (French or Dutch speaking) in Cambridge employer: French Selection UK
French Selection UK is an exceptional employer that values its employees by offering a hybrid working model, competitive salary, and a supportive work culture focused on collaboration and growth. With opportunities to engage with diverse European markets and develop strong customer relationships, employees can thrive in a dynamic environment that encourages professional development and personal fulfilment.
