At a Glance
- Tasks: Manage client portfolios and provide exceptional support in a dynamic consultancy environment.
- Company: High-end consultancy firm located in Central London.
- Benefits: Competitive salary with potential flexibility, plus opportunities for professional growth.
- Other info: Office-based role with a vibrant team atmosphere and no remote work options.
- Why this job: Be the main point of contact for clients and make a real impact on their experience.
- Qualifications: Fluent in French and English, with strong account management skills.
The predicted salary is between 30000 - 30000 £ per year.
Responsibilities
Location: Central London
Fully office-based in London Monday to Friday
Salary: £30,000 per annum to £40,000 per annum depending on experience
Main duties:
- A dynamic client-facing role combining administrative assistance and operational exposure within a high-end consultancy firm.
- You will be managing client files and processing documentation, providing exceptional support to clients.
The role:
- Manage a portfolio of clients and act as their main point of contact
- Coordinate with internal teams to ensure services are delivered smoothly and on time
- Manage client expectations and provide clear updates throughout the process.
- Track progress, identify delays or issues, and ensure they are resolved promptly
- Maintain accurate client records and update CRM systems regularly
- Handle sensitive or difficult situations with empathy and professionalism
- Identify additional client needs and contribute to improving processes and customer experience.
Candidate's Profile
- Previous experience in account management, client services or equivalent
- Highly organised, with the ability to manage multiple clients and priorities at the same time.
- Fluent in both French and English to a very high standard, with excellent communication skills.
- Confident handling sensitive situations and communicating complex information clearly.
- Flexible and resilient, able to adapt to changing circumstances and unexpected delays.
- Strong team player with the ability to coordinate effectively across different departments
- Proactive, solution-focused and comfortable using CRM systems
- Happy to work from a Central London based office Monday to Friday essential (no hybrid or remote-working options available)
- Inquisitive and proactive, with a genuine desire to learn and embrace new challenges
Bilingual French Account Manager employer: French Selection UK
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