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For Companies At a Glance
- Tasks: Provide top-notch customer service and support the Export department.
- Company: Join a sustainable British manufacturer with global reach.
- Benefits: Enjoy a competitive salary, bonuses, and a dynamic work environment.
- Why this job: Be part of a team that values communication and customer satisfaction.
- Qualifications: Fluency in French, Spanish, or German and previous customer service experience required.
- Other info: Located in Burnley, this role offers a chance to grow in an international setting.
The predicted salary is between 27000 - 37800 £ per year.
Bilingual Export Customer Service Administrator (French, Spanish or German)
Burnley
Ref: 8192CS
Company Profile
A long-standing British manufacturer with international operations and a key focus on sustainability.
Responsibilities
Bilingual Export Customer Service Administrator (French, Spanish or German)
Location: Burnley
Salary: £27,000 per annum plus bonus
Ref: 8192CS
Main duties: To provide outstanding customer service to clients and support the Export department.
The role:
– To respond to customer enquiries in a timely manner to ensure any issues are resolved
– To provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
– To process orders through the system and follow up as necessary
– To provide customers with export support in regards to lead times and delivery information
– To support internal departments with product or stock information
– To ensure customer information is recorded accurately and update on the system when necessary
– To monitor outstanding orders and follow up accordingly
Candidate\’s Profile
– Fluent in either French OR Spanish OR German to business standard – Essential
– Previous customer service experience – Essential
– Excellent communication and interpersonal skills
– Dynamic, confident and motivated candidate
– IT literate
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Bilingual Export Customer Service Administrator (French, Spanish or German) employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Export Customer Service Administrator (French, Spanish or German)
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in either French, Spanish, or German, make sure you can confidently communicate in a business context. Practise common customer service scenarios in your chosen language to demonstrate your proficiency.
✨Tip Number 2
Familiarise yourself with export processes and terminology. Understanding the basics of international shipping, lead times, and delivery logistics will give you an edge in conversations during the interview and show your commitment to the role.
✨Tip Number 3
Prepare examples from your previous customer service experience that highlight your problem-solving skills. Think of specific situations where you resolved issues or improved customer satisfaction, as these will be valuable to discuss during your interview.
✨Tip Number 4
Research the company’s focus on sustainability. Being knowledgeable about their values and initiatives will not only impress your interviewers but also help you align your answers with their mission, showing that you’re a great fit for their team.
We think you need these skills to ace Bilingual Export Customer Service Administrator (French, Spanish or German)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French, Spanish, or German. Mention any relevant certifications or experiences that demonstrate your language proficiency.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you resolved issues and provided support. Use specific examples to illustrate your skills in handling customer enquiries.
Tailor Your CV: Customise your CV to align with the job description. Highlight relevant skills such as communication, IT literacy, and your ability to work in a dynamic environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss why you are a good fit for the position and how your background aligns with their focus on sustainability.
How to prepare for a job interview at French Selection UK
✨Showcase Your Language Skills
Since the role requires fluency in French, Spanish, or German, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or engage in conversation in your chosen language, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've resolved customer issues or provided exceptional service, as this will show your capability to excel in the role.
✨Understand the Company’s Values
Research the company’s focus on sustainability and international operations. Be ready to discuss how these values resonate with you and how you can contribute to their mission, especially in the context of customer service.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the challenges faced by the export department, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
