A leading international manufacturer specialising in innovative ingredients and solutions for a range of consumer-related industries
Responsibilities
French speaking Account Manager
Location: Ashford
Mainly Office Based with 1 day from home after training
Salary: up to £32,000 per annum
Ref: 8254FCS
Main duties: To provide exceptional customer service and administrative support to the clients
The role:
- Act as a first point of contact for key stakeholders in the French market, building strong relationships and ensuring high customer expectations are met
- Manage customer orders from initial request through to final shipment
- Respond to enquiries in a timely manner, manage order change requests and resolve any customer issues
- Maintain and update customer information through the CRM system, including specific customer requirements or contracts
- Liaise with internal teams, such as demand planning, to monitor stock availability and support customer forecasts
- Handle customer complaints, process returns and prepare credit or debit notes as necessary
- Collect customer feedback and proactively suggest areas for improvement to enhance the customer experience
Candidate's Profile
- Fluent in French (written and spoken) – Essential
- Experience in customer service or account management, ideally in an international business
- Strong customer relationship management and problem-solving skills with the ability to handle tricky situations professionally
- Excellent communication and organisational skills
- Proactive, adaptable and able to work effectively in a fast-paced environment
- Computer literate with a knowledge of SAP (beneficial)
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French speaking Account Manager in Ashford employer: French Selection UK
French Selection UK is an exceptional employer that values its employees by offering a hybrid working model, competitive salary, and a supportive work culture focused on collaboration and growth. With opportunities to engage with diverse European markets and develop strong customer relationships, employees can thrive in a dynamic environment that encourages professional development and personal fulfilment.
