London
Ref: 5525M
Company Profile
Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.
Responsibilities
Travel Safety Coordinator
- Important – Shift work: Flexibility to work rotating shifts, including nights and weekends. Location: Central London. Salary: around £30,000 per annum depending on experience. Ref: 5525M
Main Duties
- Monitor worldwide events and emerging risks that may impact client travel plans or safety.
- Oversee traveler locations and movements through specialist tracking platforms.
- Evaluate incidents and determine when issues require escalation or immediate action.
- Provide timely support and guidance to clients facing travel disruptions or security-related concerns.
- Liaise with internal teams and external partners to coordinate effective responses to incidents.
- Keep operational records, traveler information, and case notes accurate and up to date.
- Contribute to risk assessments, situation reports, and travel security updates to support client decision-making.
Candidate's Profile
- Willingness to work a rotating shift pattern, including days, nights, weekends, and public holidays.
- Good Excel and Microsoft Office skills, with the ability to analyse data and create reports.
- Strong problem-solving skills and the ability to assess situations quickly and make informed decisions.
- Excellent written and verbal communication skills, with a professional and client-focused approach.
- An interest in global events, travel, security, and risk management.
- Ability to stay calm, organised, and work effectively under pressure.
- Fluency in a second language (French, German, Spanish, Mandarin or Arabic) is desirable but not mandatory.
