At a Glance
- Tasks: Deliver top-notch customer service and support sales with admin tasks.
- Company: Established European FMCG manufacturer focused on quality and sustainability.
- Benefits: Competitive salary, hybrid work options, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Fluent in French; experience in customer service or sales support preferred.
The predicted salary is between 27000 - 27000 € per year.
A well-established European FMCG manufacturer, known for quality products and a focus on sustainability.
Location: Telford
Hybrid Work: Hybrid work after probation period.
Salary: Circa £27,000 per annum
Responsibilities:
- Provide excellent customer service as well as sales and administrative support.
- Maintain and support development of customer accounts.
- Act as the first point of contact for any customer enquiries.
- Process orders through the system and send customer confirmations and estimated delivery dates.
- Support sales team with administration including sending quotations or reports.
- Record customer feedback and suggest areas for improvement to increase customer satisfaction.
- Monitor competitor activity and assess for areas of growth.
- Ensure the database remains up-to-date with customer details.
- Attend annual exhibition.
Candidate's Profile:
- Fluent in French (written and spoken) – Essential.
- Fluent in German (written and spoken) – Beneficial.
- Previous experience in customer service and/or sales support, ideally within FMCG sector – Essential.
- Proactive, confident and dynamic personality.
- Excellent communication skills and a team player.
- Computer literate (MS Office, Internet).
- Able to work in a fast-paced environment.
French speaking Customer Service Associate in Telford employer: French Selection (FS)
Join a well-established European FMCG manufacturer in Telford, where we prioritise quality and sustainability. Our hybrid work model promotes a healthy work-life balance, while our supportive culture fosters employee growth through continuous training and development opportunities. With competitive salaries and a commitment to excellence, we are dedicated to creating a rewarding environment for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Service Associate in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a French speaking Customer Service Associate role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their focus on sustainability. Be ready to discuss how your skills can help enhance customer satisfaction and support the sales team.
✨Tip Number 3
Practice your language skills! Since fluency in French is essential, brush up on your conversational skills and industry-specific vocabulary. This will help you stand out during the interview process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team and helps us keep track of your application better.
We think you need these skills to ace French speaking Customer Service Associate in Telford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively, so don’t hold back on showcasing your proficiency!
Tailor Your Experience:When detailing your previous experience, focus on roles where you provided customer service or sales support, especially in the FMCG sector. We love seeing how your background aligns with what we’re looking for, so be specific about your achievements!
Be Proactive in Your Application:We appreciate a proactive approach! If you have suggestions for improving customer satisfaction or insights into competitor activity, feel free to include them in your application. It shows us you’re already thinking about how to contribute to our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, products, and sustainability efforts. Being able to discuss how their mission aligns with your own values will show that you’re genuinely interested and a good fit for their culture.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you provided excellent customer service or resolved issues. Be ready to share these stories, as they’ll demonstrate your proactive and dynamic personality, which is key for this role.
✨Show Off Your Team Spirit
This position requires a team player, so be prepared to discuss how you’ve collaborated with others in past roles. Highlight any experiences where you supported sales teams or contributed to group projects to showcase your teamwork skills.
