At a Glance
- Tasks: Provide technical support and resolve customer enquiries in real time.
- Company: Established company with diverse operations and a supportive culture.
- Benefits: Competitive salary of £27,500 and opportunities for career growth.
- Other info: Ideal for motivated individuals looking to learn and grow in tech support.
- Why this job: Join a dynamic team and use your language skills to make a difference.
- Qualifications: Fluent in French or Spanish, with customer service experience preferred.
The predicted salary is between 27500 - 27500 € per year.
Location: Runcorn
Salary: £27,500
Ref: 1209FS
The Company: Very well-established company with many different operations.
Main Duties:
- Provide technical support to service users
The Role:
- Answer customer enquiries in real time
- Diagnose and resolve faults across the network
- Maintain and monitor equipment and systems, carrying out routine checks and incident response
- Document and communicate technical issues clearly, using ticketing/monitoring tools
- Liaising with internal teams, stakeholders and third-party suppliers
The Candidate:
- Fluent in either French or Spanish (written and spoken) – Essential
- Car owner necessary due to location
- Previous experience in a customer service/admin role - Ideal
- Motivated candidate and fast learner
- IT literate
French or Spanish speaking Customer Support in Runcorn employer: French Selection (FS)
Join a well-established company in Runcorn that values its employees and fosters a supportive work culture. With competitive salaries and opportunities for professional growth, you will be part of a dynamic team dedicated to providing exceptional customer support. The company's commitment to employee development and a collaborative environment makes it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land French or Spanish speaking Customer Support in Runcorn
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your language skills and customer service experience, as these are key for the role.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your bilingual abilities and any relevant experience. Show us why you're the perfect fit for the Customer Support role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace French or Spanish speaking Customer Support in Runcorn
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in French or Spanish, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both written and spoken forms.
Tailor Your Experience:When detailing your previous roles, focus on experiences that relate to customer service or admin tasks. We want to see how you've handled customer enquiries or resolved issues in the past, so be specific about your achievements!
Be Clear and Concise:In your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially when it comes to documenting technical issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your Language Skills
Make sure you're comfortable speaking and writing in either French or Spanish. Practice common customer support scenarios in your chosen language, as this will help you respond confidently during the interview.
✨Know the Company Inside Out
Research the company’s operations and values. Understanding their services and how they support customers will allow you to tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
Since the role involves diagnosing and resolving faults, be ready to discuss your technical knowledge. Brush up on common issues related to customer support and think of examples from your past experience where you successfully resolved similar problems.
✨Showcase Your Customer Service Experience
Think of specific examples from your previous roles where you provided excellent customer service. Highlight your ability to communicate clearly and effectively, especially when dealing with technical issues, as this is crucial for the position.
