At a Glance
- Tasks: Manage customer enquiries and provide top-notch service to an international clientele.
- Company: Join a leading global organisation known for high-quality specialist products.
- Benefits: Earn up to £31,000pa plus benefits in a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Fluent in Dutch with experience in customer service or administration.
The predicted salary is between 24750 - 30250 £ per year.
A leading global organisation specialising in the manufacture and supply of high-quality specialist products and technical solutions to professional and industrial customers worldwide.
Main duties:
- Be responsible for managing customer enquiries ensuring a high level of service across an international customer base.
- Manage customer enquiries via phone and email providing a professional and helpful service.
- Process customer orders, credits and invoices accurately.
- Coordinate deliveries and liaise with relevant teams to ensure orders and services are completed on time.
- Manage customer accounts and outstanding payments.
- Resolve customer issues and queries, escalating to the appropriate departments when required.
- Build strong relationships with customers, franchisees, suppliers and internal teams to ensure effective communication and smooth processes.
- Identify opportunities for continuous improvement while maintaining high standards of accuracy, quality and customer service.
The candidate:
- Fluent in Dutch (written and spoken) essential.
- Experience in a customer service or an administration role.
- Excellent communication skills with the ability to build good relationships.
- Organised, confident with the ability to prioritise.
- Confident in using Microsoft Office.
The salary: up to £31,000pa plus benefits.
Dutch speaking Customer Service Advisor in Northampton employer: French Selection (FS)
French Selection (FS) is an excellent employer that values creativity and innovation, providing a dynamic work environment in Coventry. With a hybrid work model, employees enjoy flexibility while collaborating with a passionate team dedicated to impactful marketing strategies for the French market. The company fosters professional growth through continuous learning opportunities and encourages a culture of inclusivity and support, making it a rewarding place for those looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch speaking Customer Service Advisor in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at French Selection (FS). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like French Selection (FS) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dutch speaking Customer Service Advisor in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to French Selection (FS):Your cover letter is your chance to shine! Tell us why you want to work at French Selection (FS) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at French Selection (FS)!
How to prepare for a job interview at French Selection (FS)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
