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- Tasks: Engage with customers in Dutch and English across various channels to provide top-notch service.
- Company: Join a dynamic team supporting a well-known retail brand focused on customer satisfaction.
- Benefits: Earn up to £30,000 plus bonuses, with hybrid work options for flexibility.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Fluent in Dutch and English, with a background in customer service or sales.
The predicted salary is between 30000 - 30000 £ per year.
A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.
Location: Norwich
Work Arrangement: Hybrid, with some work-from-home flexibility
Salary: Up to £30,000 per annum plus bonus
Responsibilities- Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English).
- Provide product and service information, recommending suitable solutions.
- Process orders, returns, and exchanges efficiently.
- Upsell and cross-sell to meet customer needs and sales targets.
- Maintain accurate customer records and CRM data.
- Manage and resolve complaints with empathy and professionalism.
- Follow up on overdue invoices and accounts.
- Collaborate with team members to improve service and processes.
- Fluent in Dutch and English, with excellent verbal and written communication skills.
- Proven experience in customer service or sales roles.
- Strong interpersonal, organisational, and multitasking abilities.
- Comfortable working towards sales targets and KPIs.
- Computer literate; experience with ERP systems is an advantage.
Dutch speaking Customer Service Representative in Norfolk employer: French Selection (FS)
Contact Detail:
French Selection (FS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch speaking Customer Service Representative in Norfolk
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Dutch and English communication skills! Since you'll be dealing with customers in both languages, it’s crucial to be fluent and confident. Try role-playing common customer scenarios with a friend or family member to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Dutch speaking Customer Service Representative in Norfolk
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Dutch and English, make sure to highlight your language skills right at the top of your application. Use both languages where appropriate to demonstrate your proficiency!
Tailor Your Experience: When you’re detailing your previous roles, focus on customer service or sales experiences that relate directly to what we do. Mention specific examples where you’ve gone above and beyond to help customers, as this shows us you’re a great fit for our team.
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while still keeping it professional, as that’s key in customer service roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your Language Skills
Since this role requires fluency in both Dutch and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview with a friend to ensure you're comfortable switching between the two languages.
✨Know the Brand Inside Out
Research the retail brand thoroughly. Understand their products, services, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or upselling products. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to empathise with customers.
✨Showcase Your Team Spirit
This position involves collaboration with team members, so be ready to discuss how you've worked effectively in a team before. Share examples of how you contributed to improving processes or supporting colleagues, as this will highlight your ability to thrive in a collaborative environment.