At a Glance
- Tasks: Assist high-end customers with queries and manage export paperwork.
- Company: High-quality manufacturer in the décor industry based in Manchester.
- Benefits: Competitive salary up to £30,000 and a dynamic work environment.
- Other info: Ideal for team players who thrive under pressure.
- Why this job: Join a prestigious company and enhance your customer service skills.
- Qualifications: Fluent in French and German with senior customer service experience.
The predicted salary is between 30000 - 30000 £ per year.
Company Profile: High-quality manufacturer in the décor industry.
Location: Manchester
Salary: Up to £30,000 depending on experience
Main Duties:
- To assist the Export department and deliver excellent customer service to high-end customers.
Responsibilities:
- Handle all queries received via email and website
- Answer calls from customers and Sales Managers
- Generate orders and data inputting
- Manage customs and export paperwork for deliveries
- Assist colleagues/other departments in busy periods
- Administrative duties as required
Candidate Profile:
- Fluent in both French and German (both written and verbally)
- Senior experience in customer service (ideally from prestige product/high end customers)
- Experience or knowledge in import/export or customs documents – ideal
- Ability to work under pressure and to deadlines
- Team player and excel in building cooperation
- IT literate
Trilingual French and German Speaking Export Customer Service Advisor in Manchester employer: French Selection (FS)
As a high-quality manufacturer in the décor industry, we pride ourselves on fostering a collaborative and dynamic work environment in Manchester. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, ensuring that our team members thrive while delivering exceptional service to our prestigious clientele. Join us to be part of a supportive culture that values innovation and teamwork, all while enjoying competitive salaries and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Trilingual French and German Speaking Export Customer Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at French Selection (FS). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like French Selection (FS) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trilingual French and German Speaking Export Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to French Selection (FS):Your cover letter is your chance to shine! Tell us why you want to work at French Selection (FS) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at French Selection (FS)!
How to prepare for a job interview at French Selection (FS)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
