At a Glance
- Tasks: Manage guest reservations and provide top-notch customer service in a dynamic hotel environment.
- Company: Join a luxury hotel chain with a global presence and a commitment to excellence.
- Benefits: Earn around £29,000 plus lunch vouchers and fantastic perks.
- Other info: Enjoy a fast-paced role with opportunities for growth and development.
- Why this job: Be part of a vibrant team and enhance guest experiences while using your French skills.
- Qualifications: Fluent in French, with experience in hospitality or customer service preferred.
The predicted salary is between 29000 - 29000 £ per year.
Location: London
Ref: 4313RF1
Company Profile: A well‑established luxury hotel chain with a presence throughout the UK and globally.
Remuneration: Circa £29,000 per annum plus lunch voucher and great benefits.
Overview: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations.
Responsibilities:
- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
- Process, confirm, amend and cancel reservations accurately within the reservation systems.
- Provide detailed information to guests regarding hotel services, room availability and rates.
- Conduct follow‑up communications related to reservation requests to ensure a seamless and positive guest experience.
- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
- Build positive relationships with guests and internal teams through clear, professional and courteous communication.
Candidate's Profile:
- Fluent in French (written and spoken) – essential.
- Experience working in reservations/hospitality – beneficial.
- Customer service experience – a plus.
- Excellent communication skills with the ability to interact professionally.
- Ability to prioritise and multitask.
- Must be able to work shift patterns.
French speaking Reservations Coordinator in London employer: French Selection (FS)
Join a prestigious luxury hotel chain in London, where you will be part of a vibrant team dedicated to delivering exceptional guest experiences. With competitive remuneration, including a lunch voucher and comprehensive benefits, the company fosters a supportive work culture that prioritises employee growth and development. Enjoy the unique advantage of working in a dynamic global contact centre, where your contributions directly enhance the hospitality experience for guests worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Reservations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at the hotel chain. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having mock conversations or even role-playing reservation scenarios to get comfortable with the terminology.
✨Tip Number 3
Be ready for the interview! Research the hotel chain and prepare to discuss how your experience aligns with their values. Think about examples from your past roles that showcase your customer service skills and ability to multitask.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace French speaking Reservations Coordinator in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both French and English!
Tailor Your Experience:When detailing your previous roles, focus on any experience related to reservations or customer service. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Professional Yet Personable:Your written application should reflect the professional yet friendly vibe we have at StudySmarter. Use a warm tone while keeping it polished – we want to get a sense of your personality!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can start the conversation about your future with us!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence and ensure you can communicate effectively.
✨Know the Company Inside Out
Research the luxury hotel chain thoroughly. Understand their values, services, and what sets them apart from competitors. This knowledge will not only impress the interviewers but also help you tailor your answers to align with the company's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your capability to manage reservations and enhance guest experiences.
✨Practice Multitasking Scenarios
Given the fast-paced nature of the role, be ready to discuss how you handle multiple tasks simultaneously. You might be asked situational questions, so think of times when you successfully prioritised tasks or managed competing demands in a previous job.
