At a Glance
- Tasks: Deliver top-notch customer service to French-speaking clients via phone and email.
- Company: A growing company focused on excellent service and strong client relationships.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Other info: Opportunity for career growth in a supportive and collaborative setting.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Fluency in French and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
A growing company that supplies and supports professional services and equipment. They pride themselves on delivering excellent customer service, reliable solutions, and building strong relationships with our clients.
Responsibilities
- Provide high-quality customer service to French-speaking customers via phone and email.
- Process enquiries, quotations, and orders accurately and efficiently.
- Maintain and update customer information within the CRM system.
- Support Regional Account Managers with administrative and customer-related tasks.
- Proactively follow up on quotes, deliveries, and customer queries.
- Coordinate with internal teams and external partners to ensure smooth order fulfilment and issue resolution.
Location: Lincoln
Work Arrangement: Hybrid work, 4 days a week in the office after training period.
French speaking Customer Support in Lincolnshire employer: French Selection (FS)
As a growing company based in Lincoln, we offer a dynamic work environment that prioritises excellent customer service and strong client relationships. Our hybrid work model allows for flexibility, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement within the organisation. Join us to be part of a supportive team that values your contributions and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Support in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role is all about supporting French-speaking customers, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us that you're serious about joining our team. Don't forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace French speaking Customer Support in Lincolnshire
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about supporting our French-speaking customers, make sure to highlight your language proficiency in your application. We want to see how you can communicate effectively in both French and English!
Tailor Your CV:Don’t just send the same CV for every job! We love seeing candidates who take the time to tailor their CV to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for.
Be Clear and Concise:When writing your cover letter or any application materials, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for customer service shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your French
Since this role requires you to communicate with French-speaking customers, make sure you're comfortable speaking and writing in French. Practise common customer service phrases and scenarios that might come up during the interview.
✨Know the Company Inside Out
Research the company’s values, services, and recent developments. Understanding their commitment to excellent customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to be put in a situation where you might have to handle a customer query or complaint. Think about how you would approach these situations calmly and effectively, demonstrating your problem-solving skills and ability to maintain a positive attitude.
✨Show Your Team Spirit
This role involves coordinating with internal teams and supporting Regional Account Managers. Be ready to discuss examples from your past experiences where you successfully collaborated with others to achieve a common goal, highlighting your teamwork skills.
