At a Glance
- Tasks: Deliver top-notch customer service to French-speaking clients via phone and email.
- Company: A growing company known for excellent customer service and strong client relationships.
- Benefits: Up to £28,000 per annum, hybrid work, and a supportive team environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluent in French and English, with strong multitasking and IT skills.
The predicted salary is between 28000 - 28000 € per year.
A growing company that supplies and supports professional services and equipment. They pride themselves on delivering excellent customer service, reliable solutions, and building strong relationships with our clients.
Responsibilities:
- Provide high-quality customer service to French-speaking customers via phone and email.
- Process enquiries, quotations, and orders accurately and efficiently.
- Maintain and update customer information within the CRM system.
- Support Regional Account Managers with administrative and customer-related tasks.
- Proactively follow up on quotes, deliveries, and customer queries.
- Coordinate with internal teams and external partners to ensure smooth order fulfilment and issue resolution.
Location: Lincoln
Work Arrangement: Hybrid work, 4 days a week in the office after training period.
Salary & Contract: Up to £28,000 per annum pro rata – Fixed Term Contract Maternity Cover.
Candidate Profile:
- Fluent in French with a high professional standard of English.
- A collaborative team player with a positive, can-do attitude.
- Approachable and customer-focused.
- Confident in building relationships and identifying commercial opportunities.
- Highly organized multitasker who can work under pressure and meet deadlines.
- IT literate, with strong skills in Microsoft Office and CRM systems.
French speaking Customer Support in Lincoln employer: French Selection (FS)
Join a dynamic and growing company in Lincoln that values excellent customer service and strong client relationships. With a hybrid work arrangement, you will enjoy the flexibility of working four days a week in the office after your training period, alongside opportunities for professional growth and development. Our supportive work culture fosters collaboration and encourages employees to thrive in their roles, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Support in Lincoln
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your French! Since this role is all about supporting French-speaking customers, brush up on your language skills. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our website.
✨Tip Number 4
Show off your multitasking skills! Be ready to share examples of how you've juggled multiple tasks under pressure. This will highlight your organisational skills, which are key for this role.
We think you need these skills to ace French speaking Customer Support in Lincoln
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about supporting our French-speaking customers, make sure to highlight your fluency in French and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application:We want to see how you fit into our company culture! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Personalise your cover letter to show us why you’re the perfect match.
Be Customer-Focused:This role is all about delivering excellent customer service. Share specific instances where you’ve gone above and beyond for customers. We love hearing about your positive attitude and how you build relationships!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your French
Since this role requires fluent French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s values and services thoroughly. Understand their approach to customer service and think about how you can contribute to building strong relationships with clients. This will show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations, processed enquiries, or followed up on quotes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Organisational Skills
As a multitasker, you’ll need to demonstrate your ability to manage various tasks efficiently. Prepare to discuss how you prioritise your workload and keep track of customer information, especially using CRM systems. Bring examples of how you’ve successfully juggled multiple responsibilities in previous roles.
