At a Glance
- Tasks: Manage guest reservations and provide top-notch customer service in a dynamic hotel environment.
- Company: Join a prestigious luxury hotel chain with a global presence.
- Benefits: Competitive salary, lunch vouchers, and fantastic employee benefits.
- Other info: Flexible shift patterns and opportunities for career growth in the hospitality industry.
- Why this job: Be part of a vibrant team and enhance guest experiences every day.
- Qualifications: Fluent in French and have a passion for hospitality and customer service.
The predicted salary is between 29000 - 29000 € per year.
Location: London
Ref: 4313RF1
Company Profile: A well‑established luxury hotel chain with a presence throughout the UK and globally.
Remuneration: Circa £29,000 per annum plus lunch voucher and great benefits.
Overview: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations.
Responsibilities:
- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
- Process, confirm, amend and cancel reservations accurately within the reservation systems.
- Provide detailed information to guests regarding hotel services, room availability and rates.
- Conduct follow‑up communications related to reservation requests to ensure a seamless and positive guest experience.
- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
- Build positive relationships with guests and internal teams through clear, professional and courteous communication.
Candidate's Profile:
- Fluent in French (written and spoken) – essential.
- Experience working in reservations/hospitality – beneficial.
- Customer service experience – a plus.
- Excellent communication skills with the ability to interact professionally.
- Ability to prioritise and multitask.
- Must be able to work shift patterns.
French speaking Reservations Coordinator employer: French Selection (FS)
Join a prestigious luxury hotel chain in London, where you will be part of a vibrant team dedicated to delivering exceptional guest experiences. With competitive remuneration, generous benefits including lunch vouchers, and a strong focus on employee development, this role offers a unique opportunity to grow within the hospitality industry while working in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Reservations Coordinator
✨Tip Number 1
Make sure to brush up on your French! Since this role requires fluency, practice speaking and writing in French to ensure you can communicate effectively with guests. We want you to shine during those interviews!
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. We love hearing about how you’ve made a difference!
✨Tip Number 3
Prepare for situational questions! You might be asked how you'd handle specific reservation scenarios. Practise your responses so you can demonstrate your problem-solving skills and ability to multitask under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our dynamic team!
We think you need these skills to ace French speaking Reservations Coordinator
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both French and English!
Tailor Your Experience:When detailing your previous roles, focus on any experience related to reservations or customer service. We love seeing how your past experiences align with what we’re looking for, so don’t hold back!
Be Professional Yet Personable:Your written application should reflect the professional yet friendly vibe we have at StudySmarter. Use a warm tone while maintaining professionalism to show us you’re a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to showcase your proficiency.
✨Know the Company Inside Out
Research the hotel chain thoroughly. Understand their values, services, and what sets them apart in the luxury market. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Reservations Coordinator. Prepare examples of how you've handled similar situations in the past, focusing on your communication skills and ability to resolve issues effectively.
✨Showcase Your Multitasking Skills
This role requires the ability to prioritise and multitask. Be ready to discuss how you manage multiple tasks simultaneously, especially in a fast-paced environment. Use specific examples from your previous experience to illustrate your capabilities.
