At a Glance
- Tasks: Provide top-notch customer service and learn technical support skills.
- Company: Dynamic software solutions company with strong values and international reach.
- Benefits: Earn up to £27,000 while studying and gaining valuable experience.
- Other info: Office-based role with one day dedicated to study and growth opportunities.
- Why this job: Kickstart your career in tech while helping customers and learning on the job.
- Qualifications: Fluent in French, customer service experience is a plus, and IT savvy.
The predicted salary is between 27000 - 27000 £ per year.
A software solutions company with international operations and strong company values.
Main duties:
- To provide excellent customer service and learn how to provide technical support.
- Support customers with any queries and respond in a timely manner.
- Raise and update tickets for ongoing incidents and repairs.
- Provide troubleshooting support in order to identify common faults and suggest solutions.
- Maintain accurate customer records in the system.
- Escalate tickets accordingly when the issue requires more complex technical support.
- Produce reports on any software defects and investigate re-occurrences.
- Follow Service Level Agreements to ensure customers are given the best support possible.
The candidate:
- Must be over 18 years of age.
- Fluent in French to high level (written and spoken) – Essential.
- Previous experience in customer service and administration – Beneficial.
- IT literate and comfortable learning new systems.
- Excellent communication and interpersonal skills.
- Dynamic and confident personality with good initiative.
The salary: up to £27,000 depending on experience and eligibility.
French speaking Customer Service Apprentice employer: French Selection (FS)
French Selection (FS) is an excellent employer that values creativity and innovation, providing a dynamic work environment in Coventry. With a hybrid work model, employees enjoy flexibility while collaborating with a passionate team dedicated to impactful marketing strategies for the French market. The company fosters professional growth through continuous learning opportunities and encourages a culture of inclusivity and support, making it a rewarding place for those looking to advance their careers.
We think you need these skills to ace French speaking Customer Service Apprentice
Fluency in French (written and spoken)
Customer Service
Technical Support
Troubleshooting
Ticketing Systems
Data Entry
Report Writing
