At a Glance
- Tasks: Deliver top-notch customer service and support the Export team.
- Company: Established British manufacturer with a strong sustainability focus.
- Benefits: Competitive salary of £27,000 plus bonus and career growth.
- Other info: Office-based role in Burnley with a vibrant work environment.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Fluent in German or French and previous customer service experience required.
The predicted salary is between 27000 - 27000 € per year.
Overview
Company: A long‑standing British manufacturer with international operations and a key focus on sustainability.
Main Duties:
- Provide outstanding customer service to clients and support the Export department.
- Respond to customer enquiries promptly to ensure any issues are resolved.
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
- Process orders via the system and follow up as necessary.
- Provide customers with export support regarding lead times and delivery information.
- Support internal departments with product or stock information.
- Ensure customer information is recorded accurately and update on the system when necessary.
- Monitor outstanding orders and follow up accordingly.
Candidate:
- Fluent in German or French to business standard – essential.
- Previous customer service experience – essential.
- Excellent communication and interpersonal skills.
- Dynamic, confident and motivated.
- IT literate.
Salary and Benefits: £27,000 per annum plus bonus.
Location: Burnley – office based role.
How to Apply: Visit the French Selection website, go to the vacancies page, and apply using the job reference 8230CS.
French or German speaking Customer Service Administrator employer: French Selection (FS)
Join a long-standing British manufacturer in Burnley, where we prioritise sustainability and employee development. Our vibrant work culture fosters collaboration and innovation, offering you the chance to grow your skills while providing exceptional customer service in a supportive environment. With competitive salaries and bonuses, we ensure our team feels valued and motivated to excel.
StudySmarter Expert Advice🤫
We think this is how you could land French or German speaking Customer Service Administrator
✨Tip Number 1
Make sure you know the company inside out! Research their values, especially their focus on sustainability. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in German or French, brush up on your business vocabulary. You might even want to role-play customer service scenarios with a friend to get comfortable with the lingo.
✨Tip Number 3
Prepare for common customer service questions. Think about how you would handle difficult situations or resolve customer complaints. We all know that confidence is key, so having a few solid examples ready will help you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you’re proactive and keen to join the team at Company.
We think you need these skills to ace French or German speaking Customer Service Administrator
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in German or French, make sure to highlight your language proficiency right at the top of your application. Use examples from your previous roles where you’ve used these languages to provide customer service.
Tailor Your Experience:We want to see how your past customer service experience aligns with our needs. Be specific about your achievements and how you've resolved customer issues in the past. This will help us see you as a perfect fit for the role!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re the right candidate!
Apply Through Our Website:Don’t forget to apply through the French Selection website using the job reference 8230CS. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your Language Skills
Since the role requires fluency in French or German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in the language to boost your confidence.
✨Know the Company Inside Out
Research the company’s history, values, and focus on sustainability. Being able to discuss how their mission aligns with your own values will show that you’re genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved issues or provided exceptional support. Be ready to share these stories, as they’ll demonstrate your problem-solving skills and ability to handle customer enquiries.
✨Familiarise Yourself with Export Processes
Since the role involves providing export support, it’s beneficial to understand basic export processes and terminology. This knowledge will help you answer questions confidently and show that you’re proactive about learning the specifics of the job.
