At a Glance
- Tasks: Manage customer enquiries and provide top-notch service to international clients.
- Company: Join a leading global organisation known for high-quality products.
- Benefits: Earn up to £31,000pa plus great benefits.
- Other info: Dynamic role with opportunities for growth and improvement.
- Why this job: Be the voice of a brand and make a difference in customer experiences.
- Qualifications: Fluent in Dutch with customer service experience required.
The predicted salary is between 24750 - 30250 £ per year.
A leading global organisation specialising in the manufacture and supply of high-quality specialist products and technical solutions to professional and industrial customers worldwide.
Main duties:
- Be responsible for managing customer enquiries ensuring a high level of service across an international customer base.
- Manage customer enquiries via phone and email providing a professional and helpful service.
- Process customer orders, credits and invoices accurately.
- Coordinate deliveries and liaise with relevant teams to ensure orders and services are completed on time.
- Manage customer accounts and outstanding payments.
- Resolve customer issues and queries, escalating to the appropriate departments when required.
- Build strong relationships with customers, franchisees, suppliers and internal teams to ensure effective communication and smooth processes.
- Identify opportunities for continuous improvement while maintaining high standards of accuracy, quality and customer service.
The candidate:
- Fluent in Dutch (written and spoken) essential.
- Experience in a customer service or an administration role.
- Excellent communication skills with the ability to build good relationships.
- Organised, confident with the ability to prioritise.
- Confident in using Microsoft Office.
The salary: up to £31,000pa plus benefits.
Dutch speaking Customer Service Advisor employer: French Selection (FS)
French Selection (FS) is an excellent employer that values creativity and innovation, providing a dynamic work environment in Coventry. With a hybrid work model, employees enjoy flexibility while collaborating with a passionate team dedicated to impactful marketing strategies for the French market. The company fosters professional growth through continuous learning opportunities and encourages a culture of inclusivity and support, making it a rewarding place for those looking to advance their careers.
