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For Companies At a Glance
- Tasks: Provide outstanding customer service via phone and email in a fast-paced environment.
- Company: Join a dynamic team in Exeter focused on customer satisfaction.
- Benefits: Competitive salary of £26,000, with opportunities for skill development.
- Other info: Great opportunity to learn and grow in a supportive environment.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Customer service experience is a plus, but enthusiasm and communication skills matter most.
The predicted salary is between 26000 - 26000 £ per year.
Location: Exeter
Reference: 4316CS
Salary: £26,000 per annum
Responsibilities
- Working in a fast‑paced environment, you will be responsible for all enquiries and calls from retailers providing outstanding service.
- Be responsible for all enquiries via phone and email responding in a timely manner.
- Resolve any customer complaints.
- Manage order processing ensuring all is recorded accurately.
- General admin including invoices and order management.
- Liaise with internal departments ensuring products are distributed accurately.
- Support the sales team by providing product and order information.
- Ensure all customer records are updated and maintained on the CRM system.
Candidate's Profile
- Customer service / administration experience beneficial but not a requirement.
- Excellent communication skills with a customer focus approach.
- Organised with attention to detail.
- Enthusiastic to learn new skills.
- IT literate with MS Office.
Customer Service Representative in Devon employer: French Selection (FS)
Contact Detail:
French Selection (FS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Devon
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries and complaints, role-play with a friend or family member. This will help you feel more confident when you're on the phone or responding to emails.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or resolved issues in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we want to see you succeed!
We think you need these skills to ace Customer Service Representative in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service or admin experience you have, even if it's not extensive. We want to see how your skills match the role, so don’t be shy about showcasing your communication skills and attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Service Representative role and how you can contribute to our team. Keep it friendly and professional – we love enthusiasm!
Show Off Your IT Skills: Since being IT literate is key for this role, mention any experience you have with MS Office or CRM systems. If you’ve used any specific tools in previous jobs, let us know – it’ll help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at French Selection (FS)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with handling enquiries, resolving complaints, and managing orders. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided outstanding service, and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a fast-paced environment. Bring up instances where you've successfully managed multiple tasks or maintained accurate records. You could even mention how you use tools or methods to stay organised, which will show that you're proactive and detail-oriented.
✨Be Ready to Learn
Express your enthusiasm for learning new skills, especially regarding IT literacy and using CRM systems. Mention any relevant experiences where you quickly adapted to new technologies or processes, as this will highlight your willingness to grow within the company.