At a Glance
- Tasks: Be the go-to person for customers, providing top-notch service and support.
- Company: Join a global leader in the medical manufacturing field.
- Benefits: Earn £30,000 plus bonuses, with great perks and hybrid work options.
- Other info: Fast-paced environment with opportunities to grow and develop your skills.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Fluent in French and have customer service experience.
The predicted salary is between 30000 - 30000 £ per year.
A well-established manufacturer specialising within the medical field. A company who have a global presence and pride themselves in providing innovative solutions, outstanding quality and exceptional value.
Responsibilities
- Act as the main point of contact for customers, providing excellent service and support.
- Respond to customer enquiries via phone, email, chat, and online platforms.
- Process customer orders and provide updates on delivery schedules and order status.
- Resolve customer issues and complaints, coordinating with internal teams as required.
- Prepare quotations, maintain pricing information and follow up on outstanding quotes.
- Maintain accurate customer records and manage information across internal systems.
- Support customers with online portal access, order changes and account-related requests.
- Collaborate with colleagues and cross-functional teams to improve processes and ensure a positive customer experience.
Candidate's Profile
- Fluent in French (written and spoken) essential.
- Customer Service Experience Required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and confidence handling complex customer enquiries.
- Proactive, organised and able to manage multiple priorities in a fast-paced environment.
French speaking Customer Service Coordinator in Dartford employer: French Selection (FS)
French Selection (FS) is an excellent employer that values creativity and innovation, providing a dynamic work environment in Coventry. With a hybrid work model, employees enjoy flexibility while collaborating with a passionate team dedicated to impactful marketing strategies for the French market. The company fosters professional growth through continuous learning opportunities and encourages a culture of inclusivity and support, making it a rewarding place for those looking to advance their careers.
