At a Glance
- Tasks: Provide top-notch customer support and resolve queries via phone, email, and live chat.
- Company: A trusted UK brand with a global presence, known for its reliability.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fully office-based role with a Monday to Friday schedule.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Fluent in French and possess strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
A well-established and trusted UK brand operating on a global scale.
Position Details
- Location: Cambridge
- Job Ref: 5526M
- Salary: £28,000 – £30,000 per annum (depending on experience)
- Working Hours: Fully office-based Monday to Friday
Responsibilities
- Provide 1st-line support to customers by resolving queries related to the company’s products and services.
- Offer outstanding customer support via phone, email and live chat.
- Ensure all calls are logged accurately.
- Analyse data and respond accordingly.
- Be responsible for scheduling engineering service calls.
- Provide customer training on products.
- Monitor and report any issues as needed.
- Perform any additional tasks as required by management.
Candidate Profile
- Fluent in French (written and spoken) – essential.
- Experience in customer service or first-line technical support – beneficial.
- Excellent communication skills.
- Customer-focused with high attention to detail.
- Good IT skills.
French speaking Customer Service Advisor in Cambridge employer: French Selection (FS)
Join a well-established UK brand in Cambridge that values its employees and fosters a supportive work culture. With competitive salaries and opportunities for professional growth, this company prioritises employee development and offers a dynamic environment where your contributions are recognised. Enjoy the benefits of working in a vibrant city while providing exceptional customer service to a global clientele.
We think you need these skills to ace French speaking Customer Service Advisor in Cambridge
Fluency in French (written and spoken)
Customer Service
First-line Technical Support
Excellent Communication Skills
Attention to Detail
Data Analysis
IT Skills
