At a Glance
- Tasks: Deliver top-notch customer service and support the Export department with order processing.
- Company: Established British manufacturer focused on sustainability and international operations.
- Benefits: Competitive salary of £27,000 plus bonus, with a vibrant office environment.
- Other info: Office-based role in Burnley with opportunities for personal growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction and sustainability.
- Qualifications: Fluent in German or French, with previous customer service experience and strong communication skills.
The predicted salary is between 27000 - 27000 € per year.
Overview
Is this the role you are looking for? If so, read on for more details, and make sure to apply today.
Company
A long‑standing British manufacturer with international operations and a key focus on sustainability.
Main Duties
- Provide outstanding customer service to clients and support the Export department.
- Respond to customer enquiries promptly to ensure any issues are resolved.
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
- Process orders via the system and follow up as necessary.
- Provide customers with export support regarding lead times and delivery information.
- Support internal departments with product or stock information.
- Ensure customer information is recorded accurately and update on the system when necessary.
- Monitor outstanding orders and follow up accordingly.
Candidate
- Fluent in German or French to business standard – essential.
- Previous customer service experience – essential.
- Excellent communication and interpersonal skills.
- Dynamic, confident and motivated.
- IT literate.
Salary and Benefits
£27,000 per annum plus bonus.
Location
Burnley – office based role.
How to Apply
Visit the French Selection website, go to the vacancies page, and apply using the job reference 8230CS.
French or German speaking Customer Service Administrator in Burnley employer: French Selection (FS)
Join a long-standing British manufacturer that prioritises sustainability and offers a vibrant work culture in Burnley. As a Customer Service Administrator, you will benefit from competitive salary and bonus opportunities, while being part of a supportive team that values employee growth and development. With a focus on outstanding customer service, this role provides a meaningful opportunity to make a difference in an international setting.
StudySmarter Expert Advice🤫
We think this is how you could land French or German speaking Customer Service Administrator in Burnley
✨Tip Number 1
Make sure you know the company inside out! Research their values, especially their focus on sustainability. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in German or French, brush up on your business vocabulary. You might even want to prepare some common customer service scenarios in both languages to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and possibly even a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about the opportunity. So, get your application in and let’s get you that job!
We think you need these skills to ace French or German speaking Customer Service Administrator in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your language skills can benefit us at StudySmarter. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Just head over to the vacancies page and use the job reference 8230CS.
How to prepare for a job interview at French Selection (FS)
✨Brush Up on Your Language Skills
Since the role requires fluency in French or German, make sure you’re comfortable speaking and writing in your chosen language. Practise common customer service scenarios in that language to show off your skills during the interview.
✨Know the Company Inside Out
Research the company’s history, values, and focus on sustainability. Being able to discuss how their mission aligns with your own values will impress the interviewers and show that you’re genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved issues or provided exceptional support. Be ready to share these stories, as they’ll demonstrate your problem-solving skills and ability to handle customer enquiries effectively.
✨Familiarise Yourself with Export Processes
Since the role involves providing export support, brush up on basic export terminology and processes. This knowledge will not only help you answer questions confidently but also show that you’re proactive and ready to hit the ground running.
