At a Glance
- Tasks: Be the go-to person for customer queries and manage orders efficiently.
- Company: Established British manufacturer with a focus on innovation in industrial equipment.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Office-based role in Banbury with a vibrant company culture.
- Why this job: Join a dynamic team and make a difference in customer service and logistics.
- Qualifications: Customer service experience and fluent German are key to success.
The predicted salary is between 30000 - 30000 £ per year.
Location: Banbury
Office Based Role
Salary: up to £30,000 per annum
Responsibilities
- Act as a first point of contact and respond to customer enquiries in a timely manner
- Process orders through the system, follow up as necessary and advise customers on production and delivery timeline
- Support with export and custom documentation
- Liaise with logistics department to coordinate domestic and international freight
- Ensure customer information is recorded accurately and update on the system when necessary
- Assist with invoicing and general commercial administration
Candidate's Profile
- Previous Customer Service And Administrative Experience – Essential
- Fluent in German to business standard – Desirable
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
Company Profile: A well-established British manufacturer specialising in the design and production of industrial equipment.
Export Customer Service Administrator (with German) in Banbury employer: French Selection (FS)
As a well-established British manufacturer based in Banbury, we pride ourselves on fostering a supportive and dynamic work environment where employees are encouraged to grow and develop their skills. Our commitment to excellence is reflected in our comprehensive benefits package, which includes competitive salaries, opportunities for professional development, and a collaborative culture that values every team member's contribution. Join us to be part of a company that not only values your expertise but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Administrator (with German) in Banbury
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially in German! Since this role requires fluency, being able to demonstrate your language skills during the interview can really set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and gives you a chance to find out more about the company culture and expectations.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in the interviewer's mind.
We think you need these skills to ace Export Customer Service Administrator (with German) in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service and administrative experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your German Skills:Since fluency in German is desirable, include any relevant language qualifications or experiences. If you've used German in a professional setting, let us know – it could really set you apart!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for the Export Customer Service Administrator role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at French Selection (FS)
✨Know Your Stuff
Make sure you understand the role of an Export Customer Service Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer enquiries and export documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your German
Since fluency in German is desirable, practice speaking and writing in German before the interview. You might be asked to demonstrate your language skills, so prepare some common customer service scenarios in German. This will not only impress them but also show that you’re proactive.
✨Show Off Your Communication Skills
As this role requires excellent communication and interpersonal skills, think of examples from your past experience where you successfully handled customer queries or resolved issues. Be ready to discuss these situations during the interview to highlight your ability to connect with customers effectively.
✨Get Tech-Savvy
Since the job involves IT literacy, make sure you’re comfortable with any software or systems mentioned in the job description. If you have experience with order processing systems or CRM tools, be prepared to talk about it. Showing that you can quickly adapt to new technologies will give you an edge.
