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- Tasks: Provide first and second-line IT support for hardware, software, and network issues.
- Company: Join Momentum, a partner of Eurostar, in a dynamic IT support team.
- Benefits: Enjoy a salary up to £38k, bonuses, meal allowances, and discounted Eurostar tickets.
- Why this job: Be the go-to tech guru in a fast-paced hospitality environment with a focus on customer service.
- Qualifications: Fluent in French and English, with prior IT Help Desk experience and strong technical skills.
- Other info: Opportunity to travel across Europe and work in a collaborative, supportive team.
The predicted salary is between 22800 - 38000 £ per year.
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable IT Desk Support Engineer with previous experience in IT Help Desk Support to join our dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
ROLE of the IT Help Desk Support Engineer:
- Providing first and second-line technical support for hardware, software, network, and system issues.
- Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
- Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK.
- Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
- Escalating unresolved issues appropriately and follow up on ticket resolution.
- Maintaining IT asset inventory and perform routine maintenance and upgrades.
- Assisting with onboarding/offboarding employees, including configuring devices and access permissions.
- Collaborating with central IT teams and local stakeholders to ensure smooth service delivery.
- Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.
PROFILE:
- Fluent in French and in English with strong communication skills; Dutch will be a plus.
- Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
- Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
- Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool – Teamviewer/Ninja.
- Working knowledge of Apple products.
- Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly.
- Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely.
- Ability to work independently, prioritise tasks, and multitask effectively.
- Ability to work in different work locations.
SALARY & BENEFITS: Up to £38k pa plus bonus. Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more.
IT Desk Support Engineer - French speaking (City of London) employer: French Resources
Contact Detail:
French Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desk Support Engineer - French speaking (City of London)
✨Tip Number 1
Brush up on your technical skills, especially in Active Directory, Microsoft Windows, and Office 365. Being well-versed in these areas will not only boost your confidence but also demonstrate your capability to handle the technical demands of the role.
✨Tip Number 2
Familiarise yourself with ITIL practices and ticketing systems. Understanding these frameworks will help you navigate the support environment more effectively and show that you're ready to integrate into their existing processes.
✨Tip Number 3
Since this role involves travel across Europe, highlight any previous experience you have working in diverse environments or with international teams. This will showcase your adaptability and readiness for the dynamic nature of the job.
✨Tip Number 4
Practice your communication skills in both French and English. Being able to articulate technical issues clearly and effectively in both languages will set you apart as a candidate who can bridge gaps between technical and non-technical staff.
We think you need these skills to ace IT Desk Support Engineer - French speaking (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Help Desk Support. Emphasise your technical skills, especially with Active Directory, Microsoft Windows, and Office 365, as well as your customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your fluency in French and English. Mention your previous experience in a customer-centric environment and how you can contribute to the team’s success at Momentum.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively resolved IT issues under pressure. This will demonstrate your ability to think creatively and deliver timely solutions.
Show Enthusiasm for the Role: Express your passion for IT support and your eagerness to work in a dynamic team. Mention your willingness to travel and support various operational sites across Europe, as this is a key aspect of the role.
How to prepare for a job interview at French Resources
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge during the interview. Be prepared to discuss your experience with Active Directory, Microsoft Windows, and Office 365, as well as any troubleshooting scenarios you've encountered in the past.
✨Demonstrate Your Customer Service Mindset
Since this role emphasises customer service, share examples of how you've successfully resolved IT issues while maintaining a positive attitude. Show that you can handle pressure and still provide excellent support.
✨Prepare for Language Proficiency
As fluency in French and English is essential, be ready to demonstrate your language skills. You might be asked to answer questions or explain technical concepts in both languages, so practice beforehand.
✨Research the Company and Its Operations
Familiarise yourself with the company's operations, especially their presence in the UK and Europe. Understanding their business model and how IT support plays a role will help you tailor your responses and show genuine interest.
