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- Tasks: Provide first and second-line IT support across UK and Europe, troubleshooting issues efficiently.
- Company: Join Momentum, a partner of Eurostar, in a dynamic IT support team.
- Benefits: Enjoy a salary up to £38k, bonuses, meal allowances, and discounted Eurostar tickets.
- Why this job: Be the go-to tech guru in a fast-paced environment with opportunities for travel and growth.
- Qualifications: Fluent in French and English, with prior IT Help Desk experience and strong technical skills.
- Other info: Work independently while collaborating with teams across multiple locations.
The predicted salary is between 22800 - 42000 £ per year.
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable IT Desk Support Engineer with previous experience in IT Help Desk Support to join our dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
ROLE of the IT Help Desk Support Engineer:
- Providing first and second-line technical support for hardware, software, network, and system issues.
- Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
- Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK.
- Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
- Escalating unresolved issues appropriately and follow up on ticket resolution.
- Maintaining IT asset inventory and perform routine maintenance and upgrades.
- Assisting with onboarding/offboarding employees, including configuring devices and access permissions.
- Collaborating with central IT teams and local stakeholders to ensure smooth service delivery.
- Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.
PROFILE:
- Fluent in French and in English with strong communication skills, Dutch will be a plus.
- Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
- Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
- Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool – Teamviewer/Ninja.
- Working knowledge of Apple products.
- Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly.
- Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely.
- Ability to work independently, prioritise tasks, and multitask effectively.
- Ability to work in different work locations.
SALARY & BENEFITS:
Up to £38k pa plus bonus. Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more.
IT Desk Support Engineer - French speaking (City of London) employer: French Resources
Contact Detail:
French Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desk Support Engineer - French speaking (City of London)
✨Tip Number 1
Brush up on your technical skills, especially in Active Directory, Microsoft Windows, and Office 365. Being well-versed in these areas will not only boost your confidence but also demonstrate your capability to handle the technical demands of the role.
✨Tip Number 2
Since this role requires strong communication skills in both French and English, practice your language skills in a professional context. Engaging in conversations or mock interviews in both languages can help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Familiarise yourself with ITIL practices and ticketing systems, as these are crucial for managing support requests efficiently. Consider taking a quick online course or reading up on best practices to show your commitment to effective IT support.
✨Tip Number 4
Highlight your customer service experience, especially in a hospitality setting. Prepare examples of how you've successfully resolved issues under pressure, as this will resonate well with the company's focus on customer-centric support.
We think you need these skills to ace IT Desk Support Engineer - French speaking (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Help Desk Support, especially any roles where you provided first and second-line support. Emphasise your technical skills, particularly with Active Directory, Microsoft Windows, and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention your fluency in French and English, and how your interpersonal skills make you a great fit for the role. Include specific examples of how you've solved technical issues in the past.
Highlight Problem-Solving Skills: In your application, be sure to illustrate your problem-solving abilities. Provide examples of how you've successfully troubleshot IT issues under pressure, and how you think creatively to find solutions in a fast-paced environment.
Show Enthusiasm for Travel: Since the role involves travelling to operational sites across Europe, express your willingness and enthusiasm for this aspect of the job. Mention any previous experience you have with travel for work, and how you adapt to different environments.
How to prepare for a job interview at French Resources
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding Active Directory, Microsoft Windows, and Office 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Customer Service Excellence
Since this role emphasises customer service, think of examples from your past experiences where you provided exceptional support. Highlight your 'can-do' attitude and how you resolved issues efficiently while maintaining a positive rapport with users.
✨Prepare for Language Proficiency
As fluency in French and English is crucial, be ready to switch between the two languages during the interview. Practise explaining technical concepts in both languages to demonstrate your communication skills effectively.
✨Understand the Company Culture
Research Momentum and their partnership with Eurostar to understand their values and work environment. Be ready to discuss how your personal values align with theirs and how you can contribute to their dynamic team.
