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- Tasks: Provide first and second-line IT support across UK and Europe, troubleshooting issues efficiently.
- Company: Join a dynamic team at Momentum, a partner of Eurostar, focused on IT excellence.
- Benefits: Enjoy up to £38k salary, bonuses, meal allowances, and 25 days holiday plus more perks.
- Why this job: Be the go-to tech guru in a fast-paced environment, making a real impact on operations.
- Qualifications: Fluent in French and English, with prior IT Help Desk experience and strong technical skills.
- Other info: Opportunity to travel across Europe and work in a vibrant hospitality setting.
The predicted salary is between 22800 - 32000 £ per year.
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable IT Desk Support Engineer with previous experience in IT Help Desk Support to join our dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
ROLE of the IT Help Desk Support Engineer:
- Providing first and second-line technical support for hardware, software, network, and system issues.
- Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
- Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK.
- Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
- Escalating unresolved issues appropriately and follow up on ticket resolution.
- Maintaining IT asset inventory and perform routine maintenance and upgrades.
- Assisting with onboarding/offboarding employees, including configuring devices and access permissions.
- Collaborating with central IT teams and local stakeholders to ensure smooth service delivery.
- Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.
PROFILE:
- Fluent in French and in English with strong communication skills, Dutch will be a plus.
- Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
- Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
- Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool – Teamviewer/Ninja.
- Working knowledge of Apple products.
- Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly.
- Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely.
- Ability to work independently, prioritise tasks, and multitask effectively.
- Ability to work in different work locations.
SALARY & BENEFITS: Up to £38k pa plus bonus. Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more.
IT Desk Support Engineer - French speaking employer: French Resources
Contact Detail:
French Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desk Support Engineer - French speaking
✨Tip Number 1
Brush up on your technical skills, especially in Active Directory, Microsoft Windows, and Office 365. Being well-versed in these areas will not only boost your confidence but also demonstrate your capability to handle the technical demands of the role.
✨Tip Number 2
Familiarise yourself with ITIL practices and ticketing systems. Understanding these frameworks will help you navigate the support environment more effectively and show that you're ready to integrate into their existing processes.
✨Tip Number 3
Since this role involves travel across Europe, highlight any previous experience you have working in diverse environments or with international teams. This will showcase your adaptability and readiness for the dynamic nature of the job.
✨Tip Number 4
Prepare to discuss your customer service approach during the interview. Given the emphasis on a 'can-do' attitude, think of examples where you've gone above and beyond to assist users, as this will resonate well with the hiring team.
We think you need these skills to ace IT Desk Support Engineer - French speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Help Desk Support, especially any roles where you provided customer service. Emphasise your technical skills, particularly with Active Directory, Microsoft Windows, and Office 365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your fluency in French and English, and provide examples of how you've successfully resolved IT issues in previous positions.
Showcase Problem-Solving Skills: Use specific examples in your application to demonstrate your problem-solving abilities. Describe situations where you had to troubleshoot under pressure and how you delivered creative solutions.
Highlight Interpersonal Skills: Since this role requires excellent interpersonal skills, make sure to mention experiences where you effectively supported staff at various levels, both in person and remotely. This will show that you can thrive in a customer-centric environment.
How to prepare for a job interview at French Resources
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge during the interview. Be prepared to discuss your experience with Active Directory, Microsoft Windows, and Office 365, as well as any troubleshooting you've done in previous roles.
✨Demonstrate Your Customer Service Mindset
Since this role emphasises customer service, share examples of how you've successfully resolved IT issues while maintaining a positive attitude. This will show that you can handle pressure and keep users satisfied.
✨Prepare for Language Proficiency
As fluency in French and English is crucial, be ready to demonstrate your language skills. You might be asked to answer questions or explain technical concepts in both languages, so practice beforehand.
✨Research the Company and Its Operations
Familiarise yourself with the company's operations, especially their presence in the UK and Europe. Understanding their business model and how IT supports it will help you tailor your responses and show genuine interest.
