Center Operation Specialist

We are looking for individuals who want to join our Team in Lakenheath, UK.

Location: Lakenheath, Brandon

Start date: 9 March 2026

Job-Type: Full Time (40 hours/week)

U.S. Citizenship Required

Working Conditions: Normal office/Military base environment with regular exposure to offsite or outdoor events and activities. Medium work. Up to 25% travel.

General Summary: The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service and maintaining a safe, friendly, and inviting environment for servicemembers. This position also manages, delivers, and may assist in designing high-quality, self-sustaining, and cost-efficient programs, events, and activities in locations surrounding the Center(s). It provides valuable, engaging, and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties):

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, and clean environment.
• Monitor and maintain facilities and equipment so that they are well-maintained and ready to use.
• Enforce sanitary and food-handling guidelines and regulations.
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs, and services; troubleshoot to resolve issues.
• Help to maintain Center operations within budget. Monitor, maintain, and accurately report on inventory, and handle cash.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities.
• Assist in planning, overseeing, and leading the execution of operational areas which may include programs, logistics, inventory management, budget, social media, and database management.
• Compile and prepare announcements, stories, and photos for social media, local media representatives, and website publications.
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities, and events.
• Assist the Center Operations Manager in reviewing USO programs and service needs within assigned areas.
• Develop, improve, and maintain working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives.
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities.
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Direct prospective volunteers through the application process and help coordinate on-the-job training for volunteers.
• May be required to operate a USO or personal motor vehicle.

Job Qualifications:

• High School Diploma or equivalent.
• 2+ years of work experience in event management, marketing, retail, customer service, recreation facility, or related roles.
• Strong interpersonal, customer service, and problem-solving skills.
• Proficiency in using computers and electronic equipment.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Ability to handle confidential information with tact and poise.
• Willingness and ability to work non-standard hours as needed.
• General knowledge of the military community is preferred.
• Must be a strong advocate of the USO's mission.

This position is located at RAF Lakenheath in Suffolk, England. Preference will be given to local candidates within commuting distance of the location. Candidates must have the ability to obtain an Exempt Vignette and National Insurance Number.

USO locations will adhere to local area and DOD guidelines regarding COVID-19 vaccination/testing requirements.

A resume and cover letter are required for full consideration. Background check – education, criminal, and driving required.