Center Operation Coordinator

Position Overview

Location: Lakenheath Brandon, Lakenheath UK

Start date: March 2026 - August 2026

Job-Type: Full Time (40 hours/week) – Temporary role covering for leave

U.S. Citizenship Required

Working Conditions

Normal office/Military base environment with regular exposure to offsite or outdoor events and activities. Medium work. Up to 25% travel.

General Summary

The Center Operations Coordinator position assists in a wide variety of tasks related to operating and maintaining one or more Centers delivering valuable fun and creative programs, events and activities at locations surrounding the Center(s). The position also assists in creating and maintaining a clean, warm, inviting and friendly environment for troops. It may assist with volunteers and social media communications and have light administrative and cash-handling responsibilities.

Responsibilities

• Meet and welcome guests and orient them to the Center and its offerings, amenities, tours, classes, programs and services.
• Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas including providing relevant informative travel advice and complaint resolution.
• Assist with operational procedures including opening and/or closing, key control, Emergency Preparedness Plan compliance and ensuring safety and security protocol adherence.
• Monitor and maintain readiness and availability of the Center and its activity and lounge areas.
• Maintain standards of cleanliness for all facilities and equipment.
• Help to plan and execute programs, activities and events on and off U.S. military installations ensuring sufficient volunteer coverage and supplies.
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives.
• Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases.
• May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records.
• May process cash or credit card sales.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned including backfilling for Center Operations Specialists or other positions as directed by senior leaders.

Job Qualifications

• High school diploma or equivalent.
• 0-2 years work experience in an administrative, event management, marketing support, retail customer service, recreation facility or related role.
• Strong interpersonal, customer service and problem-solving skills.
• Able to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Must be punctual, organized and self-motivated with the ability to quickly and easily adapt to changing organizational needs.
• Demonstrated proficiency in written and oral communications.
• General knowledge of military community preferred.
• Ability to handle confidential information with tact and poise.
• Working knowledge of basic business functions.
• General knowledge of safe food handling and storage practices.
• Ability to design and format promotional materials (i.e. brochures, flyers, posters, etc.).
• Proficiency using computers and various software applications and programs including Microsoft Office Suite and social media platforms.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities.
• Must be a strong advocate of the USO’s mission.

Details

This position is located at RAF Lakenheath in Suffolk England. Preference will be given to local candidates within commuting distance of the location.

U.S. Citizenship Required

This position requires candidates to be currently located in Lakenheath with sponsorship already in place. We do not offer sponsorship for this position.

USO locations will adhere to local area and DOD guidelines regarding COVID-19 vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.

A resume and cover letter are required for full consideration.

Background check, education, criminal and driving required.

The statements herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements.