Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and enhance their experience with our brand.
- Company: Join Freja, the UK's leading bone broth brand, on an exciting growth journey.
- Benefits: Enjoy a competitive salary, remote work, flexible hours, and share options.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: 2+ years in customer service, social media savvy, and a passion for health food.
- Other info: Work remotely with occasional office days and enjoy 25 days holiday plus bank holidays.
The predicted salary is between 16800 - 33600 £ per year.
Role: Customer Service Executive
Location: Remote first role (in Gloucestershire 3-4 days per month)
Salary: £28k
About Freja
Freja is the UK’s leading bone broth brand, a category that sits between premium ingredients and functional food, with an ecommerce-first business model. Following 4 years of rapid growth and a recent investment round, we are refreshing our brand, and building a team to scale the business.
We’re a small internal team that punches above our weight. We operate a flat structure and a ‘get things done’ mentality. We all roll our sleeves up and execute.
About the Role
We are looking for an enthusiastic customer service professional who wants to be a part of building our brand into a household name with EXCELLENT customer experiences.
This is no ordinary Customer Services job answering routine customer complaints. Instead you’ll be expected to build knowledge about our brand and product, and engage with customers to make sure they have all the information, support, and encouragement they need to make a purchase, and that they are happy enough to recommend us to a friend. The Customer Service Executive is responsible for ensuring that Freja’s consumers and wider stakeholders have a highly engaged experience with the brand, regardless of what channel they use to contact us:
- Responding directly to any order-related, brand-related and product-related customer service questions via the contact portal
- Collaborating with our operations team to ensure that order-related queries end up with a positive resolution
- Redirecting all inbound inquiries via our hello@ and info@ email addresses to the appropriate people in the business
- Engaging appropriately with comments and questions on our social media channels (Instagram, Facebook)
- Ensuring that customer reviews are acknowledged, and replied to as needed, maintaining our online review score
- Reporting on frequently asked questions and customer feedback
About you
This role would suit someone with some understanding of / interest in health food and nutrition, who wants to be part of a great brand on an epic growth journey. Ideally, you will be interested in learning more about the business and how to improve our customer experience.
- Minimum 2 years in a customer services role for a brand
- Everyday social media user, willing to join the conversation
- Comfortable with various communication platforms such as helpdesk tools
- Genuine passion for communicating with people and solving their problems
- Not scared to pick up the phone and go above and beyond for customers
- A true interest in our brand and our product (if you don’t care about our mission, you won’t care about our customers)
- A willingness to grow with the company
- Current right to work and live in the UK
Benefits
We are committed to continuous improvements to our team benefits and ways of working
- The opportunity to play a key role in a growing challenger brand.
- Competitive salary
- All employees will have EMI share options, giving them the opportunity to participate in our success
- Remote-first role, 3-4 days per month in the office.
- Flexible working hours.
- 25 days holiday plus bank holidays.
- The tech you need to get the job done.
- Allocated budget and time off for personal and professional training and development.
- Plenty of bone broth!
Customer Service Executive employer: Freja
Contact Detail:
Freja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with Freja's products and brand story. Understanding the unique selling points of their bone broth will help you engage more effectively with customers and answer their questions confidently.
✨Tip Number 2
Show your enthusiasm for health food and nutrition in your interactions. This role requires a genuine passion for the brand, so be prepared to discuss how Freja aligns with your interests and values.
✨Tip Number 3
Be active on social media platforms, especially Instagram and Facebook. Engaging with Freja’s content and understanding their customer interactions will give you insights into their community and enhance your ability to connect with customers.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of examples from your previous customer service roles where you went above and beyond to resolve issues and create positive experiences for customers.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to familiarize yourself with Freja's products and mission. Show your genuine interest in health food and nutrition in your application.
Tailor Your CV: Highlight your relevant experience in customer service, especially any roles that involved engaging with customers and resolving their issues. Make sure to emphasize your communication skills and passion for helping others.
Craft a Compelling Cover Letter: In your cover letter, express why you want to work for Freja specifically. Mention how your values align with theirs and provide examples of how you've gone above and beyond for customers in the past.
Showcase Your Social Media Savvy: Since the role involves engaging with customers on social media, mention your experience with various platforms. Share any relevant examples of how you've successfully interacted with customers online.
How to prepare for a job interview at Freja
✨Show Your Passion for the Brand
Make sure to express your genuine interest in Freja and its mission. Research the brand and its products beforehand, and be ready to discuss why you are excited about the opportunity to contribute to its growth.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that showcase your ability to handle customer inquiries effectively. Highlight situations where you went above and beyond to ensure customer satisfaction.
✨Engage with Social Media
Since the role involves interacting on social media, familiarize yourself with Freja's presence on platforms like Instagram and Facebook. Be prepared to discuss how you would engage with customers online and respond to their comments or questions.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you successfully resolved customer issues. Be ready to explain your thought process and how you collaborated with other teams to achieve positive outcomes.
