At a Glance
- Tasks: Lead engaging wine tours and create memorable experiences for guests.
- Company: Bolney Wine Estate, a beautiful Sussex winery with a passion for hospitality.
- Benefits: Competitive pay, generous leave, enhanced pension, and a fun work environment.
- Other info: Flexible hours, including weekends, with opportunities for growth.
- Why this job: Share your love for wine and storytelling while connecting with visitors.
- Qualifications: Friendly attitude, strong communication skills, and a passion for wine.
The predicted salary is between 16640 - 27000 £ per year.
We’re hiring a Tour Guide & Wine Ambassador (5-month fixed term contract) to join our team! This is an exciting opportunity to play a key role in delivering exceptional visitor experiences, bringing the story of Bolney Wine Estate to life, and helping to drive guest engagement, on-site sales, and Wine Club growth. At Bolney Wine Estate, we showcase the very best of English wine, warm hospitality, and the beauty of our Sussex estate. Our Tours team is at the heart of this experience, creating memorable, engaging visits that connect guests to our history, winemaking processes, and the wider English wine industry.
In this role, you’ll provide a personalised welcome to every guest, delivering engaging tours, promoting our products and Wine Club, and ensuring each visitor leaves feeling inspired, valued, and connected to the Bolney brand. This is a fantastic opportunity for someone who enjoys working with people, has a passion for storytelling, and thrives in a customer-facing, fast-paced environment.
Salary: Between £8 and £12.99 hour
Location: Sussex
What you’ll be doing:
- Deliver engaging and informative tours covering Bolney’s history, production processes, and the English wine industry
- Create a warm, welcoming, and inclusive atmosphere for all guests
- Provide excellent hosting and customer service throughout the visitor experience
- Promote the Wine Club confidently and encourage guest sign-ups
- Promote tour-specific offers and support on-site product sales
- Handle transactions accurately and support retail operations
- Identify sales trends and opportunities, sharing insights with the Tours Lead
- Support smooth day-to-day tour operations and visitor flow
What we’re looking for:
- A warm, friendly, and professional manner
- Strong presentation, communication, and teamwork skills
- Confidence in speaking to groups and delivering engaging experiences
- Ability to remain calm and organised during busy periods
- Flexible availability, including weekends, evenings, and event days
- A genuine interest in wine and willingness to learn
- Right to work in the UK
- Ability to travel to a rural location
- A proactive, positive attitude and willingness to get stuck in
What we offer:
- 25 days annual leave (FTE) + birthday day off + public holidays
- Enhanced company pension contributions
- Enhanced maternity pay (13 weeks full pay)
- Paternity pay (2 weeks full pay)
- EV salary sacrifice scheme
This contract has an initial contract length of 5 months, and you will be required to work evenings & weekends. We welcome applications from candidates who do not meet 100% of the requirements.
Wine Estate Tour Host & Guest Experience Leader employer: Freixenet Copestick
At Bolney Wine Estate, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. Located in the picturesque Sussex countryside, we offer a unique opportunity to engage with guests while sharing the rich history of English wine, all within a supportive environment that encourages personal growth and development. With generous benefits such as enhanced leave, pension contributions, and a commitment to employee well-being, joining our Tours team means becoming part of a passionate community dedicated to creating memorable experiences for every visitor.
StudySmarter Expert Advice🤫
We think this is how you could land Wine Estate Tour Host & Guest Experience Leader
✨Tip Number 1
Get to know the Bolney Wine Estate inside out! Familiarise yourself with the history, winemaking processes, and the unique aspects of English wine. This knowledge will help you engage guests and make your tours truly memorable.
✨Tip Number 2
Practice your storytelling skills! Think about how you can weave the narrative of Bolney into your tours. A captivating story can turn a good tour into an unforgettable experience that guests will rave about.
✨Tip Number 3
Show your passion for wine! Whether it’s sharing fun facts or recommending a favourite bottle, your enthusiasm will resonate with guests and encourage them to connect with the Bolney brand and join the Wine Club.
✨Tip Number 4
Don’t forget to network! Engage with fellow team members and guests alike. Building relationships can lead to valuable insights and opportunities, plus it makes the job more enjoyable. And remember, apply through our website for the best chance!
We think you need these skills to ace Wine Estate Tour Host & Guest Experience Leader
Some tips for your application 🫡
Show Your Passion for Wine:When you're writing your application, let your love for wine shine through! Share any experiences or knowledge you have about wine, and how it connects to the role. We want to see that you're genuinely excited about being a part of Bolney Wine Estate.
Be Personable and Engaging:Since this role is all about creating memorable experiences for guests, make sure your application reflects your warm and friendly personality. Use a conversational tone and share stories that highlight your customer service skills. We’re looking for someone who can connect with people!
Highlight Your Storytelling Skills:As a Tour Guide & Wine Ambassador, storytelling is key! In your application, mention any relevant experiences where you've had to engage an audience or share a narrative. We want to know how you can bring the story of Bolney Wine Estate to life for our visitors.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team at Bolney Wine Estate!
How to prepare for a job interview at Freixenet Copestick
✨Know Your Wine
Brush up on your knowledge of English wines, especially those produced at Bolney Wine Estate. Be prepared to discuss different wine varieties, production processes, and the unique aspects of the estate. This will show your genuine interest in wine and help you connect with the interviewers.
✨Engage with Storytelling
Since storytelling is key in this role, think about how you can weave engaging narratives into your answers. Prepare a few anecdotes about memorable guest experiences or how you’ve previously engaged audiences. This will demonstrate your ability to create a warm and welcoming atmosphere.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've provided excellent customer service in past roles. Highlight situations where you went above and beyond to ensure guests felt valued and connected. This aligns perfectly with the role's focus on delivering exceptional visitor experiences.
✨Demonstrate Flexibility and Team Spirit
The job requires working during weekends and busy periods, so be sure to express your flexibility and willingness to adapt. Share experiences that showcase your teamwork skills and how you thrive in fast-paced environments, as this will resonate well with the interviewers.
