At a Glance
- Tasks: Lead engaging tours, share Bolney's story, and promote our amazing wines.
- Company: Join the vibrant team at Bolney Wine Estate, a leader in English wine.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and a supportive work environment.
- Other info: Flexible hours, including weekends, with opportunities for growth in a dynamic setting.
- Why this job: Perfect for those who love storytelling and connecting with people over wine.
- Qualifications: Friendly, confident, and passionate about wine; great communication skills are a must.
The predicted salary is between 16640 - 27000 £ per year.
We’re hiring a Tour Guide & Wine Ambassador (5-month fixed term contract) to join our team! This is an exciting opportunity to play a key role in delivering exceptional visitor experiences, bringing the story of Bolney Wine Estate to life, and helping to drive guest engagement, on-site sales, and Wine Club growth.
At Bolney Wine Estate, we showcase the very best of English wine, warm hospitality, and the beauty of our Sussex estate. Our Tours team is at the heart of this experience, creating memorable, engaging visits that connect guests to our history, winemaking processes, and the wider English wine industry.
In this role, you’ll provide a personalised welcome to every guest, delivering engaging tours, promoting our products and Wine Club, and ensuring each visitor leaves feeling inspired, valued, and connected to the Bolney brand. This is a fantastic opportunity for someone who enjoys working with people, has a passion for storytelling, and thrives in a customer-facing, fast-paced environment.
Salary: Between £8 and £12.99 hour
Location: Sussex
What you’ll be doing:
- Deliver engaging and informative tours covering Bolney’s history, production processes, and the English wine industry
- Create a warm, welcoming, and inclusive atmosphere for all guests
- Provide excellent hosting and customer service throughout the visitor experience
- Promote the Wine Club confidently and encourage guest sign-ups
- Promote tour-specific offers and support on-site product sales
- Handle transactions accurately and support retail operations
- Identify sales trends and opportunities, sharing insights with the Tours Lead
- Support smooth day-to-day tour operations and visitor flow
What we’re looking for:
- A warm, friendly, and professional manner
- Strong presentation, communication, and teamwork skills
- Confidence in speaking to groups and delivering engaging experiences
- Ability to remain calm and organised during busy periods
- Flexible availability, including weekends, evenings, and event days
- A genuine interest in wine and willingness to learn
- Right to work in the UK
- Ability to travel to a rural location
- A proactive, positive attitude and willingness to get stuck in
What we offer:
- 25 days annual leave (FTE) + birthday day off + public holidays
- Enhanced company pension contributions
- Enhanced maternity pay (13 weeks full pay)
- Paternity pay (2 weeks full pay)
- EV salary sacrifice scheme
This contract has an initial contract length of 5 months, and you will be required to work evenings & weekends. We welcome applications from candidates who do not meet 100% of the requirements.
Tour Guide & Wine Ambassador employer: Freixenet Copestick
At Bolney Wine Estate, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. As a Tour Guide & Wine Ambassador, you'll enjoy a supportive environment where your passion for storytelling and customer engagement can flourish, alongside generous benefits such as 25 days annual leave, enhanced pension contributions, and opportunities for personal growth within the picturesque setting of Sussex. Join us in creating memorable experiences for our guests while being part of a dedicated team that celebrates the beauty of English wine and warm hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Guide & Wine Ambassador
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Bolney Wine Estate's history and values. This way, you can weave in relevant stories during your chat, showing that you're not just another candidate but someone who genuinely connects with their mission.
✨Tip Number 2
Practice your storytelling skills! As a Tour Guide & Wine Ambassador, you'll need to engage guests with captivating narratives. Try rehearsing your tour pitch with friends or family to get comfortable and receive feedback on how to make it even more engaging.
✨Tip Number 3
Show off your passion for wine! Whether it's sharing your favourite wine experiences or discussing what excites you about English wine, let your enthusiasm shine through. This will help you connect with the team and demonstrate that you're the right fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you're proactive and genuinely interested in joining the Bolney team.
We think you need these skills to ace Tour Guide & Wine Ambassador
Some tips for your application 🫡
Show Your Passion for Wine:When writing your application, let your love for wine shine through! Share any experiences or stories that highlight your interest in the wine industry. We want to see your enthusiasm for what we do at Bolney Wine Estate.
Be Personable and Engaging:Remember, this role is all about connecting with guests. Use a friendly tone in your application and showcase your communication skills. We’re looking for someone who can create a warm atmosphere, so let that personality of yours come through!
Highlight Your Storytelling Skills:As a Tour Guide & Wine Ambassador, storytelling is key! In your application, mention any relevant experiences where you’ve engaged an audience or shared a narrative. We want to know how you can bring the story of Bolney to life for our visitors.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your customer service experience and any relevant skills that match what we’re looking for. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Freixenet Copestick
✨Know Your Wine
Brush up on your knowledge of English wines, especially those produced at Bolney Wine Estate. Be prepared to discuss different wine varieties, production processes, and what makes Bolney unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Engage with Storytelling
Since storytelling is key in this role, think about how you can weave engaging narratives into your answers. Prepare a few anecdotes about memorable experiences you've had while guiding or hosting, and how you made guests feel valued and connected.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond for a guest or handled a challenging situation with grace. This will demonstrate your ability to create a warm and welcoming atmosphere.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might have to conduct a mini-tour or handle a guest inquiry. Practise delivering a short tour or answering common questions about wine and the estate to showcase your presentation skills and confidence.
