At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at Bolney Wine Estate.
- Company: Join a friendly and supportive hospitality team at a beautiful wine estate.
- Benefits: Competitive pay, tips, enhanced pension, and generous parental leave.
- Other info: Flexible shifts available, especially on weekends and during peak periods.
- Why this job: Perfect for those who love working with people in a vibrant environment.
- Qualifications: Customer-facing experience preferred but not essential; a positive attitude is key.
The predicted salary is between 12 - 15 £ per hour.
We’re looking for warm, reliable and guest‑focused Retail & Front of House Team Members to join our hospitality team at Bolney Wine Estate. This flexible, casual role is ideal for someone who enjoys working with people, thrives in a busy visitor environment, and wants to be part of a friendly, supportive team. As part of our Front of House operation, you’ll help create memorable experiences for every guest — whether they’re browsing our retail shop, joining a tasting, enjoying the café, or attending one of our events. You’ll play a key role in delivering exceptional service, supporting wine sales, and representing the Bolney brand with pride. Shifts are primarily available at weekends, with additional hours during peak periods, school holidays and events.
What you’ll be doing:
- Provide warm, friendly and professional service to all visitors
- Support the day‑to‑day running of the shop, including serving customers, processing sales and answering product queries
- Use POS systems accurately and follow all till, payment and service procedures
- Maintain an attractive, clean and well‑stocked retail environment, replenishing shelves and supporting stock rotation
- Promote wines, gifts and retail products confidently (full training provided)
- Assist with wine tastings, tours, café service and events when required
- Support opening, closing, set‑up and clear‑down tasks
- Respond professionally to guest questions or feedback, escalating to a Duty Manager when appropriate
- Follow company policies, licensing requirements, health & safety procedures and service standards
What we’re looking for:
- Customer‑facing experience in retail, hospitality or Front of House (preferred but not essential)
- Warm, confident communication and strong teamwork skills
- Reliability & flexibility - willingness to support different areas of the business
- Comfort in busy environments and a proactive, positive attitude
- Weekend availability, plus school holidays, peak trading periods and occasional events
- Interest in wine and willingness to learn
- Right to work in the UK and reliable transport due to our rural location
What we offer:
- Competitive pay + tips
- Enhanced company pension contributions
- Enhanced maternity pay (13 weeks full pay)
- Paternity pay (2 weeks full pay)
- EV salary sacrifice scheme
We welcome applications from candidates who do not meet 100% of the requirements.
Retail & Front of House Team Member employer: Freixenet Copestick
At Bolney Wine Estate, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued. Our flexible roles not only offer competitive pay and generous benefits, including enhanced pension contributions and parental leave, but also provide opportunities for personal growth and development in the vibrant hospitality sector. Join us in creating memorable experiences for our guests while working alongside a supportive team in the beautiful Sussex countryside.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Front of House Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Freixenet Copestick and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Retail & Front of House Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Freixenet Copestick that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Freixenet Copestick.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Freixenet Copestick get a sense of who you are beyond your experience!
How to prepare for a job interview at Freixenet Copestick
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Freixenet Copestick and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
