At a Glance
- Tasks: Support customers by processing orders and resolving queries with a focus on exceptional service.
- Company: Join Jascots, a leader in customer service with a vibrant team culture.
- Benefits: Enjoy competitive salary, bonus, 25 days leave, and private health cover.
- Other info: Hybrid role with flexible working and a commitment to inclusivity.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
We have an exciting opportunity to join Jascots as a Customer Service Executive within our Customer Service Team.
We're looking for a customer-focused individual who enjoys building strong relationships, solving problems, and delivering an exceptional customer experience.
You'll play a key role in supporting our customers and internal teams by ensuring orders are processed accurately, queries are resolved efficiently, and customers receive the high level of service that Jascots is known for.
This is a full-time role, on an initial contract length of 12 months
What you'll be doing
- Process customer orders accurately and efficiently through telephone and email channels
- Ensure all orders are completed right first time, every time
- Respond promptly to customer queries and provide effective solutions
- Communicate proactively with customers regarding delivery schedules, stock availability and order changes
- Liaise closely with Warehouse, Distribution and Supply Chain teams to resolve stock and delivery issues
- Work collaboratively with Account Managers to ensure customer needs are met
- Maintain accurate order and customer information within company systems
- Develop and maintain strong customer relationships through professional and responsive service
- Keep up to date with the Jascots portfolio to provide customers with advice and guidance when required
- Contribute to delivering a consistently excellent customer experience across all customer interactions
What we're looking for
- Previous experience in a customer service, customer support, help desk or other customer-facing role
- Excellent written and verbal communication skills
- Strong problem-solving skills with a proactive approach to resolving customer issues
- Excellent attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Good working knowledge of Microsoft Office applications
- A positive, team-oriented approach and commitment to delivering exceptional customer service
- Knowledge of the wine, food and drink, or hospitality industry would be advantageous
What we offer
- Competitive salary plus discretionary annual bonus
- Enhanced pension contributions
- 25 days' annual leave, plus your birthday off
- Enhanced parental leave
- Staff discount
- Private health cover
- Life assurance
- Income protection insurance
- Group accident insurance
- EV salary sacrifice scheme
- Employee assistance programme
This is a hybrid role based at our Newbury office, with three days per week in the office and two days working from home.
The role operates on a shift pattern of 8:00am to 4:00pm and 9:00am to 5:00pm, Monday to Friday.
We're committed to creating an open and inclusive workplace where everyone has the opportunity to thrive.
We welcome applications from candidates who don't meet 100% of the requirements and are happy to make reasonable adjustments throughout our recruitment process to support your application.
Customer Service Executive - Jascots (12 Month Contract) in Newbury employer: Freixenet-Copestick
At Bolney Wine Estate, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. As a Kitchen Hand, you'll enjoy flexible working hours, competitive pay, and unique benefits such as staff discounts and opportunities for training in wine education, all set in a stunning rural location. Join us to be part of a friendly team dedicated to excellence and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Jascots (12 Month Contract) in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Freixenet-Copestick. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Freixenet-Copestick before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive - Jascots (12 Month Contract) in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Freixenet-Copestick:Your cover letter is your chance to shine! Tell us why you want to work at Freixenet-Copestick specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Freixenet-Copestick!
How to prepare for a job interview at Freixenet-Copestick
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
