At a Glance
- Tasks: Lead engaging tours and share the story of Bolney Wine Estate with visitors.
- Company: Join a vibrant team at Bolney Wine Estate, showcasing the best of English wine.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and a supportive work environment.
- Other info: Flexible hours, including weekends, with opportunities for growth in a dynamic role.
- Why this job: Perfect for those who love storytelling and connecting with people in a beautiful setting.
- Qualifications: Friendly, confident, and passionate about wine with great communication skills.
The predicted salary is between 16 - 26 £ per hour.
We’re hiring a Tour Guide & Wine Ambassador (5-month fixed term contract) to join our team! This is an exciting opportunity to play a key role in delivering exceptional visitor experiences, bringing the story of Bolney Wine Estate to life, and helping to drive guest engagement, on-site sales, and Wine Club growth.
At Bolney Wine Estate, we showcase the very best of English wine, warm hospitality, and the beauty of our Sussex estate. Our Tours team is at the heart of this experience, creating memorable, engaging visits that connect guests to our history, winemaking processes, and the wider English wine industry.
In this role, you’ll provide a personalised welcome to every guest, delivering engaging tours, promoting our products and Wine Club, and ensuring each visitor leaves feeling inspired, valued, and connected to the Bolney brand. This is a fantastic opportunity for someone who enjoys working with people, has a passion for storytelling, and thrives in a customer-facing, fast-paced environment.
Salary: Between £8 and £12.99 hour
Location: Sussex
What you’ll be doing:
- Deliver engaging and informative tours covering Bolney’s history, production processes, and the English wine industry
- Create a warm, welcoming, and inclusive atmosphere for all guests
- Provide excellent hosting and customer service throughout the visitor experience
- Promote the Wine Club confidently and encourage guest sign-ups
- Promote tour-specific offers and support on-site product sales
- Handle transactions accurately and support retail operations
- Identify sales trends and opportunities, sharing insights with the Tours Lead
- Support smooth day-to-day tour operations and visitor flow
What we’re looking for:
- A warm, friendly, and professional manner
- Strong presentation, communication, and teamwork skills
- Confidence in speaking to groups and delivering engaging experiences
- Ability to remain calm and organised during busy periods
- Flexible availability, including weekends, evenings, and event days
- A genuine interest in wine and willingness to learn
- Right to work in the UK
- Ability to travel to a rural location
- A proactive, positive attitude and willingness to get stuck in
What we offer:
- 25 days annual leave (FTE) + birthday day off + public holidays
- Enhanced company pension contributions
- Enhanced maternity pay (13 weeks full pay)
- Paternity pay (2 weeks full pay)
- EV salary sacrifice scheme
This contract has an initial contract length of 5 months, and you will be required to work evenings & weekends. We welcome applications from candidates who do not meet 100% of the requirements.
Tour Guide & Wine Ambassador in London employer: Freixenet Copestick
At Bolney Wine Estate, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. As a Tour Guide & Wine Ambassador, you'll enjoy a supportive environment where your passion for storytelling and customer engagement can flourish, alongside generous benefits such as enhanced leave, pension contributions, and opportunities for personal growth within the beautiful setting of Sussex. Join us in creating memorable experiences for our guests while being part of a dedicated team that celebrates the best of English wine and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Guide & Wine Ambassador in London
✨Tip Number 1
Get to know the company inside out! Research Bolney Wine Estate, its history, and its wines. This way, when you chat with us during interviews, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your storytelling skills! As a Tour Guide & Wine Ambassador, you'll need to engage guests with captivating stories. Try rehearsing your tour script with friends or family to get comfortable and confident in delivering an amazing experience.
✨Tip Number 3
Network like a pro! Connect with people in the wine industry or those who have worked at Bolney before. They might share insider tips or even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Bolney Wine Estate.
We think you need these skills to ace Tour Guide & Wine Ambassador in London
Some tips for your application 🫡
Show Your Passion for Wine:When writing your application, let your love for wine shine through! Share any experiences or stories that highlight your interest in the wine industry. We want to see your enthusiasm for what we do at Bolney Wine Estate.
Be Personable and Engaging:Remember, this role is all about connecting with guests. Use a friendly tone in your application and showcase your communication skills. We’re looking for someone who can create a warm atmosphere, so let your personality come through!
Highlight Your Storytelling Skills:As a Tour Guide & Wine Ambassador, storytelling is key. In your application, mention any relevant experiences where you’ve engaged an audience or shared a narrative. We want to know how you can bring the story of Bolney to life!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team at Bolney Wine Estate!
How to prepare for a job interview at Freixenet Copestick
✨Know Your Wine
Brush up on your knowledge of English wines, especially those produced at Bolney Wine Estate. Be prepared to discuss different wine varieties, production processes, and what makes Bolney unique. This will show your genuine interest in the role and help you connect with guests.
✨Master the Art of Storytelling
Since storytelling is key in this role, think about how you can weave engaging narratives about Bolney's history and winemaking into your tours. Practise delivering these stories in a way that captivates your audience and makes them feel part of the experience.
✨Showcase Your People Skills
Prepare to demonstrate your warm and friendly manner during the interview. Think of examples from past experiences where you've successfully engaged with customers or worked as part of a team. This will highlight your ability to create a welcoming atmosphere for guests.
✨Be Ready for a Fast-Paced Environment
Expect questions about how you handle busy periods and maintain organisation. Share specific strategies you use to stay calm under pressure, ensuring that you can provide excellent service even when things get hectic.
