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- Tasks: Deliver exceptional service in a vibrant vineyard setting, from café to events.
- Company: Join the welcoming team at Bolney Wine Estate, where inclusivity is key.
- Benefits: Enjoy competitive pay, tips, discounts, and opportunities for training and progression.
- Other info: Flexible hours with weekend shifts and a supportive team atmosphere.
- Why this job: Create memorable experiences for guests while working in a beautiful rural environment.
- Qualifications: No experience needed; just bring your friendly attitude and willingness to learn.
The predicted salary is between 10574 - 10574 £ per year.
We are dedicated to creating an open and inclusive working environment, and this begins with our recruitment practices. We aim to ensure that everyone interested in joining our team has an equal opportunity to start their journey with us. We are committed to flexible and accessible hiring practices and will make every effort to adapt our process to your needs throughout recruitment. We warmly welcome any requests for adjustments at any stage.
We welcome applications from enthusiastic, guest-focused individuals to join our hospitality team. This is a dynamic, customer-facing role delivering exceptional service across our vineyard view restaurant, wine tastings, café, retail shop, and events. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys creating memorable experiences for every guest working weekends (9am–5pm) alongside occasional evenings and event days.
What you’ll be doing:
- Deliver warm, attentive service across all front-of-house areas including the shop, café, restaurant, tasting experiences, and events
- Use POS systems accurately and follow established service procedures
- Communicate effectively with kitchen, bar, and wider teams to ensure smooth and efficient service
- Serve wine confidently and knowledgeably (full training provided)
- Support set-up, clear-down, and resetting of FOH areas, including opening and closing duties
- Maintain a clean, tidy, and welcoming environment at all times
- Assist with hosting vineyard tours and events where required
- Respond professionally to guest queries, feedback, or complaints, escalating where appropriate
- Uphold high service standards and represent the Bolney brand with pride
What we’re looking for:
- Previous hospitality or front-of-house experience is preferred but not essential (training provided)
- A warm, friendly, and professional manner
- Strong communication and teamwork skills
- Ability to stay calm and organised under pressure
- Flexibility to work weekends, evenings, and event days
- Willingness to support across different areas of the business when required
- A genuine interest in wine and willingness to learn (WSET or wine knowledge desirable)
- Right to work in the UK
- Access to transport due to our rural location
What we offer:
- Salary of £10,574.72, plus tips
- Staff wine and shop product discounts
- Access to staff discount scheme on high street & grocery stores
- Opportunities for training and progression, including wine education
- Supportive and friendly team in a beautiful rural setting
- Free parking
- Reduced-rate staff menu
We welcome applications from candidates who do not meet 100% of the requirements.
Front of House Server - Bonley Wine Estate in Haywards Heath employer: Freixenet Copestick
Contact Detail:
Freixenet Copestick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Server - Bonley Wine Estate in Haywards Heath
✨Tip Number 1
Get to know the Bolney Wine Estate vibe! Before your interview, check out their website and social media. Understanding their brand and values will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of some scenarios where you can showcase your warm and friendly manner. Role-play with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Be ready to chat about wine! Even if you’re not a wine expert yet, showing enthusiasm and a willingness to learn can set you apart. Brush up on some basic wine knowledge or ask for recommendations from friends who are into it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Good luck!
We think you need these skills to ace Front of House Server - Bonley Wine Estate in Haywards Heath
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about creating memorable experiences for our guests. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to fit the Front of House Server role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and communication. It shows us you’ve done your homework!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share why you’re interested in working with us at Bolney Wine Estate and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of joining our friendly team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Freixenet Copestick
✨Know the Venue
Before your interview, take some time to research Bonley Wine Estate. Familiarise yourself with their offerings, such as the vineyard view restaurant and wine tastings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Front of House Server, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided exceptional service or handled difficult situations. This will demonstrate your warm and friendly manner, which is key for this role.
✨Be Ready for Teamwork Questions
Since this role thrives in a team-oriented environment, expect questions about teamwork. Think of specific instances where you collaborated effectively with others, especially in high-pressure situations. Highlighting your communication skills will be a big plus!
✨Express Your Interest in Wine
Even if you don’t have extensive wine knowledge, showing enthusiasm for learning about wine can set you apart. Mention any relevant experiences or courses, like WSET, and express your eagerness to grow in this area. It shows you're committed to representing the Bolney brand with pride.