At a Glance
- Tasks: Deliver exceptional service in a vibrant hospitality environment, from wine tastings to events.
- Company: Join a welcoming team at a beautiful vineyard in Sussex.
- Benefits: Competitive salary, tips, discounts, training opportunities, and a supportive team.
- Other info: Flexible hours with opportunities for growth and learning about wine.
- Why this job: Create memorable experiences for guests while working in a stunning rural setting.
- Qualifications: Hospitality experience preferred but not essential; training provided.
The predicted salary is between 10574 - 10575 £ per year.
We are dedicated to creating an open and inclusive working environment, and this begins with our recruitment practices. We aim to ensure that everyone interested in joining our team has an equal opportunity to start their journey with us. We are committed to flexible and accessible hiring practices and will make every effort to adapt our process to your needs throughout recruitment. We warmly welcome any requests for adjustments at any stage.
We welcome applications from enthusiastic, guest-focused individuals to join our hospitality team. This is a dynamic, customer-facing role delivering exceptional service across our vineyard view restaurant, wine tastings, café, retail shop, and events. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys creating memorable experiences for every guest working weekends (9am–5pm) alongside occasional evenings and event days.
Salary: Between £10,574 and £10,575 per year
Location: Sussex
What you’ll be doing:
- Deliver warm, attentive service across all front-of-house areas including the shop, café, restaurant, tasting experiences, and events
- Use POS systems accurately and follow established service procedures
- Communicate effectively with kitchen, bar, and wider teams to ensure smooth and efficient service
- Serve wine confidently and knowledgeably (full training provided)
- Support set-up, clear-down, and resetting of FOH areas, including opening and closing duties
- Maintain a clean, tidy, and welcoming environment at all times
- Assist with hosting vineyard tours and events where required
- Respond professionally to guest queries, feedback, or complaints, escalating where appropriate
- Uphold high service standards and represent the Bolney brand with pride
What we’re looking for:
- Previous hospitality or front-of-house experience is preferred but not essential (training provided)
- A warm, friendly, and professional manner
- Strong communication and teamwork skills
- Ability to stay calm and organised under pressure
- Flexibility to work weekends, evenings, and event days
- Willingness to support across different areas of the business when required
- A genuine interest in wine and willingness to learn (WSET or wine knowledge desirable)
- Right to work in the UK
- Access to transport due to our rural location
What we offer:
- Salary of £10,574.72, plus tips
- Staff wine and shop product discounts
- Access to staff discount scheme on high street & grocery stores
- Opportunities for training and progression, including wine education
- Supportive and friendly team in a beautiful rural setting
- Free parking
- Reduced-rate staff menu
We welcome applications from candidates who do not meet 100% of the requirements.
Guest Experience Specialist: Front of House & Wine Service employer: Freixenet Copestick
Join our vibrant team as a Guest Experience Specialist in the picturesque setting of Sussex, where we prioritise inclusivity and flexibility in our hiring practices. Enjoy a supportive work culture that values your growth with opportunities for training, including wine education, alongside attractive benefits such as staff discounts and a reduced-rate menu. Embrace the chance to create memorable experiences for guests while working in a beautiful rural environment that fosters teamwork and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist: Front of House & Wine Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show how your vibe aligns with theirs, especially when it comes to creating memorable guest experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of some examples from your past where you've gone above and beyond for a guest. We want to hear those stories during your chat!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working weekends and evenings, so be prepared to discuss your availability and how you can adapt to the fast-paced environment. Show us you're up for the challenge!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, throw in a few thoughtful questions about the team or the training opportunities. It shows you're genuinely interested and eager to learn, which we love to see!
We think you need these skills to ace Guest Experience Specialist: Front of House & Wine Service
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for hospitality and guest experiences.
Tailor Your Application:Make sure to tailor your application to the role of Guest Experience Specialist. Highlight any relevant experience or skills that match what we’re looking for, especially your ability to work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Freixenet Copestick
✨Know Your Wine
Since this role involves wine service, it’s a great idea to brush up on your wine knowledge. Familiarise yourself with basic wine types, regions, and tasting notes. Even if you haven’t had formal training, showing enthusiasm and a willingness to learn can really impress the interviewers.
✨Showcase Your Customer Service Skills
This position is all about creating memorable experiences for guests. Think of specific examples from your past where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your guest-focused attitude.
✨Prepare for Teamwork Questions
As this role requires strong teamwork skills, be prepared to discuss how you’ve successfully worked in a team before. Think about challenges you faced and how you contributed to a positive team dynamic. This will show that you can thrive in their fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
