At a Glance
- Tasks: Deliver exceptional service across our vineyard view restaurant, café, and events.
- Company: Join a welcoming team at Bolney Wine Estate, committed to inclusivity.
- Benefits: Earn £10,574.72 plus tips, with staff discounts on wine and products.
- Other info: Flexible hours with opportunities to learn about wine and grow your skills.
- Why this job: Create memorable experiences for guests in a dynamic, fast-paced environment.
- Qualifications: Hospitality experience preferred but not essential; training provided.
The predicted salary is between 10574 - 10574 € per year.
We are dedicated to creating an open and inclusive working environment, and this begins with our recruitment practices. We aim to ensure that everyone interested in joining our team has an equal opportunity to start their journey with us. We are committed to flexible and accessible hiring practices and will make every effort to adapt our process to your needs throughout recruitment. We warmly welcome any requests for adjustments at any stage.
We welcome applications from enthusiastic, guest-focused individuals to join our hospitality team. This is a dynamic, customer-facing role delivering exceptional service across our vineyard view restaurant, wine tastings, café, retail shop, and events. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys creating memorable experiences for every guest working weekends (9am–5pm) alongside occasional evenings and event days.
What you’ll be doing:
- Deliver warm, attentive service across all front-of-house areas including the shop, café, restaurant, tasting experiences, and events
- Use POS systems accurately and follow established service procedures
- Communicate effectively with kitchen, bar, and wider teams to ensure smooth and efficient service
- Serve wine confidently and knowledgeably (full training provided)
- Support set-up, clear-down, and resetting of FOH areas, including opening and closing duties
- Maintain a clean, tidy, and welcoming environment at all times
- Assist with hosting vineyard tours and events where required
- Respond professionally to guest queries, feedback, or complaints, escalating where appropriate
- Uphold high service standards and represent the Bolney brand with pride
What we’re looking for:
- Previous hospitality or front-of-house experience is preferred but not essential (training provided)
- A warm, friendly, and professional manner
- Strong communication and teamwork skills
- Ability to stay calm and organised under pressure
- Flexibility to work weekends, evenings, and event days
- Willingness to support across different areas of the business when required
- A genuine interest in wine and willingness to learn (WSET or wine knowledge desirable)
- Right to work in the UK
- Access to transport due to our rural location
What we offer:
- Salary of £10,574.72, plus tips
- Staff wine and shop product discounts
- Access to staff discount scheme on high street
Front of House Server - Bonley Wine Estate employer: Freixenet Copestick
At Bolney Wine Estate, we pride ourselves on fostering a welcoming and inclusive work environment where every team member can thrive. Our commitment to employee growth is reflected in our comprehensive training programmes, including wine knowledge, and our flexible working arrangements ensure a healthy work-life balance. Located in the picturesque countryside, our vibrant hospitality team enjoys not only competitive pay and tips but also unique perks like staff discounts on our exquisite wines and products, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Server - Bonley Wine Estate
✨Tip Number 1
Get to know the Bolney Wine Estate vibe! Before your interview, check out their website and social media. This will help you understand their brand and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show your enthusiasm for wine! Even if you’re not a wine expert yet, express your genuine interest in learning. Mention any wine-related experiences or courses you’ve taken, like WSET, to impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Front of House Server - Bonley Wine Estate
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for hospitality and your love for creating memorable experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any relevant experience in hospitality or customer service, even if it’s just a part-time gig or volunteering!
Show Your Passion for Wine:If you have any interest in wine, make sure to mention it! Whether it's a casual hobby or something you've studied, showing that you’re keen to learn more about wine can really set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Freixenet Copestick
✨Know the Venue Inside Out
Before your interview, take some time to research Bonley Wine Estate. Familiarise yourself with their offerings, from the vineyard view restaurant to the wine tastings and events. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front of House Server, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to stay calm under pressure and how you effectively communicate with team members to ensure smooth service.
✨Demonstrate Your Team Spirit
This role thrives in a team-oriented environment, so be ready to discuss how you work well with others. Share stories that illustrate your teamwork skills and flexibility, especially in busy situations. Remember, they want someone who can contribute positively to the team dynamic.
✨Express Your Passion for Wine
While previous wine knowledge is a bonus, showing enthusiasm for learning about wine can set you apart. Mention any relevant experiences or courses, like WSET, and express your eagerness to gain more knowledge. This will demonstrate your commitment to the role and the brand.
