At a Glance
- Tasks: Deliver exceptional service across our vineyard view restaurant, café, and events.
- Company: Join a welcoming team in a dynamic hospitality environment.
- Benefits: Competitive salary, tips, staff discounts, and flexible working hours.
- Other info: Ideal for those who thrive in fast-paced, team-oriented settings.
- Why this job: Create memorable experiences for guests while learning about wine.
- Qualifications: Hospitality experience preferred but not essential; training provided.
The predicted salary is between 10574 - 10575 £ per year.
We are dedicated to creating an open and inclusive working environment, and this begins with our recruitment practices. We aim to ensure that everyone interested in joining our team has an equal opportunity to start their journey with us. We are committed to flexible and accessible hiring practices and will make every effort to adapt our process to your needs throughout recruitment. We warmly welcome any requests for adjustments at any stage.
We welcome applications from enthusiastic, guest-focused individuals to join our hospitality team. This is a dynamic, customer-facing role delivering exceptional service across our vineyard view restaurant, wine tastings, café, retail shop, and events. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys creating memorable experiences for every guest working weekends (9am–5pm) alongside occasional evenings and event days.
What you’ll be doing:
- Deliver warm, attentive service across all front-of-house areas including the shop, café, restaurant, tasting experiences, and events
- Use POS systems accurately and follow established service procedures
- Communicate effectively with kitchen, bar, and wider teams to ensure smooth and efficient service
- Serve wine confidently and knowledgeably (full training provided)
- Support set-up, clear-down, and resetting of FOH areas, including opening and closing duties
- Maintain a clean, tidy, and welcoming environment at all times
- Assist with hosting vineyard tours and events where required
- Respond professionally to guest queries, feedback, or complaints, escalating where appropriate
- Uphold high service standards and represent the Bolney brand with pride
What we’re looking for:
- Previous hospitality or front-of-house experience is preferred but not essential (training provided)
- A warm, friendly, and professional manner
- Strong communication and teamwork skills
- Ability to stay calm and organised under pressure
- Flexibility to work weekends, evenings, and event days
- Willingness to support across different areas of the business when required
- A genuine interest in wine and willingness to learn (WSET or wine knowledge desirable)
- Right to work in the UK
- Access to transport due to our rural location
What we offer:
- Salary of £10,574.72, plus tips
- Staff wine and shop product discounts
- Access to staff discount scheme on high street
Front of House Server employer: Freixenet Copestick
Join our vibrant team at Bolney, where we prioritise an inclusive and supportive work culture that values every individual's contribution. As a Front of House Server in the picturesque Sussex countryside, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while delivering exceptional service in a dynamic environment. With staff discounts on wine and products, plus the chance to engage with guests in memorable experiences, Bolney is the perfect place for those passionate about hospitality and eager to learn.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Server
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Front of House Server
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for hospitality and your passion for creating memorable experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous hospitality experience or relevant skills that make you a great fit for our team!
Show Your Team Spirit:Since this is a team-oriented role, emphasise your ability to work well with others. Share examples of how you've collaborated in past roles or how you handle busy situations with your teammates.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Freixenet Copestick
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Front of House Server entails. Familiarise yourself with the responsibilities listed in the job description, like delivering warm service and using POS systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this is a customer-facing role, it's crucial to demonstrate your communication and teamwork skills. Think of examples from your past experiences where you've successfully interacted with guests or worked as part of a team. This will highlight your ability to create memorable experiences for customers.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult guest or managing multiple tasks during busy periods. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Express Your Passion for Wine
Even if you don't have extensive wine knowledge, showing a genuine interest in learning about wine can set you apart. Mention any relevant experiences or courses, like WSET, and express your eagerness to gain more knowledge. This will demonstrate your commitment to the role and the brand.
