At a Glance
- Tasks: Manage international shipments and ensure timely updates for customers.
- Company: Established Freight Forwarder based in the Heathrow area.
- Benefits: Competitive salary and opportunities for career growth.
- Other info: Dynamic work environment with a focus on operational efficiency.
- Why this job: Be a key player in global logistics and enhance customer satisfaction.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Freightserve recruitment are looking for a Special Handling Co-Ordinator for a well-established Freight Forwarder based in the Heathrow area.
Job Purpose
The Special Handling Co-Ordinator is responsible for the day-to-day management of international cross-trade shipments, ensuring that UK customers receive timely and accurate updates throughout the shipment lifecycle. The role requires close coordination with overseas origin and destination agents, accurate file management within the company’s operating systems, and careful control of costs and supplier invoicing to maintain operational efficiency and profitability.
Key Responsibilities
- Create and maintain shipment files accurately within the company’s operating system.
- Manage cross-trade shipments from booking through to final delivery.
- Ensure all shipment milestones and operational updates are recorded promptly and accurately.
- Monitor shipment progress and proactively address any issues or delays.
Customer Communication
- Provide timely and professional updates to UK-based customers.
- Respond to customer enquiries and requests efficiently.
- Maintain a high standard of customer service throughout the shipment process.
- Ensure customers are kept informed of any changes, delays, or exceptions.
Special Handling Co-Ordinator employer: Freightserve
As a Special Handling Co-Ordinator at our well-established Freight Forwarder in the Heathrow area, you will thrive in a dynamic work culture that prioritises teamwork and professional growth. We offer competitive benefits, including ongoing training and development opportunities, ensuring you can advance your career while contributing to our commitment to operational excellence and customer satisfaction. Join us to be part of a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Special Handling Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their shipment processes and be ready to discuss how your skills can help improve efficiency and customer communication.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed complex projects or shipments in the past. Highlight your attention to detail and ability to handle multiple tasks simultaneously.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Special Handling Co-Ordinator role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Special Handling Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in shipment management and customer communication. We want to see how your skills align with the role of Special Handling Co-Ordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with international shipments and how you’ve successfully managed customer communications in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Freightserve
✨Know Your Stuff
Make sure you understand the ins and outs of international cross-trade shipments. Brush up on key terms and processes related to freight forwarding, as well as the specific responsibilities of a Special Handling Co-Ordinator. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since customer communication is a big part of this role, be prepared to discuss how you've effectively communicated with clients in the past. Think of examples where you provided timely updates or resolved issues quickly. This will demonstrate your ability to maintain high standards of customer service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling shipment delays or managing multiple shipments at once. Prepare by thinking through how you would approach these scenarios, focusing on problem-solving and proactive communication. This will help you stand out as a candidate who can think on their feet.
✨Highlight Your Organisational Skills
As a Special Handling Co-Ordinator, you'll need to manage files and monitor shipment progress meticulously. Be ready to share examples of how you've kept things organised in previous roles, whether through digital tools or manual systems. This will reassure them that you can handle the operational efficiency required for the job.
