At a Glance
- Tasks: Manage international shipments and ensure timely updates for customers.
- Company: Established Freight Forwarder based in the Heathrow area.
- Benefits: Competitive salary and opportunities for career growth.
- Other info: Dynamic work environment with a focus on operational efficiency.
- Why this job: Be a key player in global logistics and enhance customer satisfaction.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 25000 - 32000 £ per year.
Freightserve recruitment are looking for a Special Handling Co-Ordinator for a well-established Freight Forwarder based in the Heathrow area.
Job Purpose The Special Handling Co-Ordinator is responsible for the day-to-day management of international cross-trade shipments, ensuring that UK customers receive timely and accurate updates throughout the shipment lifecycle.
The role requires close coordination with overseas origin and destination agents, accurate file management within the company’s operating systems, and careful control of costs and supplier invoicing to maintain operational efficiency and profitability.
Key Responsibilities Shipment Management Create and maintain shipment files accurately within the company’s operating system.
Manage cross-trade shipments from booking through to final delivery.
Ensure all shipment milestones and operational updates are recorded promptly and accurately.
Monitor shipment progress and proactively address any issues or delays.
Customer Communication Provide timely and professional updates to UK-based customers.
Respond to customer enquiries and requests efficiently.
Maintain a high standard of customer service throughout the shipment process.
Ensure customers are kept informed of any changes, delays, or exceptions.
