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- Tasks: Manage all import air shipments and customer requests from start to finish.
- Company: Join a leading Freight Forwarder with a strong reputation in the UK since 1992.
- Benefits: Enjoy a Monday to Friday schedule with potential for growth in a dynamic industry.
- Why this job: Be part of a fast-growing team that values customer service and offers a supportive work culture.
- Qualifications: Basic experience in customs clearances and excellent communication skills are essential.
- Other info: This role is perfect for those looking to kickstart their career in logistics.
The predicted salary is between 36000 - 60000 £ per year.
Freightserve recruitment are looking for a Senior Import Clerk for a busy niche sector Freight Forwarder. The company is based in the Heathrow area.
Role and Responsibilities:
- Dealing with all Import air shipments (start to finish)
- Dealing with all customer’s requests (Telephone and e-mail)
- Collation of all import documentation from start to finish.
- Customs Clearances (basic entries only)
- Liaising with Transporters and Airlines
- Customer Services (highest level)
Working hours are Monday - Friday 0900 - 1730.
Senior Import Clerk employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Import Clerk
✨Tip Number 1
Familiarise yourself with the specific import processes and regulations relevant to air shipments. Understanding customs clearances and documentation requirements will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role requires high-level interaction with clients. Prepare examples of how you've successfully handled customer requests or resolved issues in previous roles.
✨Tip Number 3
Network with professionals in the freight forwarding industry, especially those who work in import roles. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Research Freightserve and their position in the market. Being knowledgeable about their reputation and services will demonstrate your genuine interest in the company and the role when you speak with them.
We think you need these skills to ace Senior Import Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities of a Senior Import Clerk. Highlight your relevant experience in handling import air shipments and customer service.
Tailor Your CV: Make sure your CV reflects your experience in customs clearances, documentation collation, and liaising with transporters and airlines. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention your ability to handle customer requests efficiently and your commitment to providing high-level customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Freightserve
✨Know Your Import Processes
Make sure you understand the entire import process, from documentation to customs clearance. Be prepared to discuss your experience with air shipments and how you've handled customer requests in the past.
✨Demonstrate Customer Service Skills
Since the role requires high-level customer service, think of examples where you've gone above and beyond for a client. Highlight your communication skills, especially in handling requests via telephone and email.
✨Familiarise Yourself with the Company
Research the company and its reputation in the freight forwarding industry. Knowing their values and recent developments can help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you resolved them, particularly in relation to customs clearances and liaising with transporters.
