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For Companies At a Glance
- Tasks: Manage import shipments and provide top-notch customer service.
- Company: Reputable Freight Forwarder with a strong industry presence.
- Benefits: Monday to Friday hours, supportive team environment, and growth opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills in the freight industry.
- Qualifications: Experience in import airfreight or ocean movements preferred.
- Other info: Perfect for those seeking a customer-focused role in a thriving company.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Freightserve recruitment are looking for an Import Air / Sea Operator for a well-established Freight Forwarder based in the Sunbury-on-Thames area.
Responsibilities:-
- Quotations
- Arranging shipment and monitoring though to delivery
- Dealing with Air and Oceanfreight Imports
- Telephone and emails enquires
- Dealing with overseas offices
- General office duties
The role would suit someone looking for more of a Customer Service role away from customs entries. Would suit a second jobber level person with some experience in import airfreight or ocean movements.
Hours would be Monday to Friday 0900 – 17:30
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Import Customer Service employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry, especially those who work in customer service roles. You never know who might have a lead on a job or can give you insider info about companies hiring.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain your experience in import airfreight or ocean movements. Keep it concise and relevant to show you're the right fit for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re perfect for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Import Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in import airfreight or ocean movements. We want to see how your skills match the role, so don’t be shy about showcasing your customer service abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Import Customer Service role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your enthusiasm for the role comes through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Freightserve
✨Know Your Freight Basics
Before heading into the interview, brush up on your knowledge of import air and sea operations. Familiarise yourself with key terms and processes related to freight forwarding. This will not only show your enthusiasm for the role but also demonstrate that you have a solid understanding of the industry.
✨Prepare for Customer Service Scenarios
Since the role leans heavily towards customer service, think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss how you would manage communication with overseas offices and ensure smooth operations.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle telephone and email enquiries, as well as your approach to providing quotations.
✨Show Your Team Spirit
Freight forwarding often involves working closely with others. Be prepared to talk about your experience in team settings and how you contribute to a positive work environment. Highlight any collaborative projects you've been part of, especially those that relate to logistics or customer service.
