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- Tasks: Manage customer service for a key airline and ensure smooth operational flow.
- Company: Established Airline GSA based in the Heathrow area.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Autonomy in your role with a focus on prioritising tasks.
- Why this job: Join a fast-paced team and make a difference in the cargo industry.
- Qualifications: Experience in airline or freight forwarding and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Freightserve recruitment are looking for a Cargo Customer Service Agent for a well established Airline GSA based in the Heathrow area.
Role:
- Manage the day-to-day customer service activities for a key airline.
- Ensuring the smooth operational flow, monitor and recording of all reservations.
RESPONSIBILITIES:
- Manage complete end-to-end booking process.
- Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices.
- Keeping in-house and airline system up to date, including full data capture.
- Oversee Pre Bookings.
- Acting as main contact through both customer calls and emails.
- Deal with pricing enquiries and rates.
- Managing capacity control and priorities.
- Responding to requests for tracking information & post flights.
- Dealing with customer complaints and service issues.
- Provide booking list to GHAs and pre-alert outstations.
- Oversee trucking to ensure smooth transit.
SKILLS & EXPERIENCE:
- Ideally candidate should have Airline, GSA or Freight Forwarding experience.
- Have outstanding customer service skills and good understanding of the cargo market.
- Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
- Autonomy in the role.
Cargo Customer Service in Hounslow employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Customer Service in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the cargo and airline industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. Knowing their services and how they handle customer queries will impress them and show you're genuinely interested.
✨Tip Number 3
Practice your customer service skills. Think of scenarios you might face in the role, like handling complaints or pricing inquiries, and rehearse your responses. Confidence is key!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're proactive and serious about landing that Cargo Customer Service position.
We think you need these skills to ace Cargo Customer Service in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cargo Customer Service role. Highlight any relevant experience you have in airline, GSA, or freight forwarding. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for this position. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills: In both your CV and cover letter, make sure to showcase your outstanding customer service skills. Share specific examples of how you've handled customer inquiries or complaints in the past. We want to know how you can contribute to our team's success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Freightserve
✨Know Your Cargo Stuff
Make sure you brush up on your knowledge of the cargo market and airline operations. Familiarise yourself with key terms and processes related to freight forwarding and customer service in the aviation industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved complaints or handled difficult inquiries. Being able to demonstrate your ability to manage customer expectations and provide solutions will set you apart.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple tasks simultaneously, consider practising how you would handle various scenarios. You might be asked how you'd prioritise bookings while dealing with customer calls. Show that you can think on your feet and manage your time effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking reservations, or how they handle peak times. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.