At a Glance
- Tasks: Manage customer service for a key airline and ensure smooth operational flow.
- Company: Established Airline GSA based in the Heathrow area.
- Benefits: Competitive salary and opportunities for career growth.
- Other info: Fast-paced environment with autonomy and diverse responsibilities.
- Why this job: Join a dynamic team and make a difference in the aviation industry.
- Qualifications: Experience in airline, GSA, or freight forwarding preferred.
The predicted salary is between 30000 - 40000 € per year.
Freightserve recruitment are looking for a Cargo Customer Service Agent for a well established Airline GSA based in the Heathrow area.
Role:
- Manage the day-to-day customer service activities for a key airline.
- Ensuring the smooth operational flow, monitor and recording of all reservations.
RESPONSIBILITIES:
- Manage complete end-to-end booking process.
- Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs and other Company offices.
- Keeping in-house and airline system up to date, including full data capture.
- Oversee Pre Bookings.
- Acting as main contact through both customer calls and emails.
- Deal with pricing enquiries and rates.
- Managing capacity control and priorities.
- Responding to requests for tracking information post flights.
- Dealing with customer complaints and service issues.
- Provide booking list to GHAs and pre-alert outstations.
- Oversee trucking to ensure smooth transit.
SKILLS EXPERIENCE:
- Ideally candidate should have Airline, GSA or Freight Forwarding experience.
- Have outstanding customer service skills and good understanding of the cargo market.
- Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
- Autonomy in the role.
Cargo Customer Service employer: Freightserve
Join a well-established Airline GSA in the Heathrow area, where you will thrive in a dynamic work environment that values outstanding customer service and operational excellence. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you can advance your career while enjoying a supportive and collaborative culture. Experience the unique advantage of working at one of the world's busiest airports, where every day brings new challenges and rewards in the fast-paced cargo sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cargo Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the airline and freight forwarding industry. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the airline's operations, their customer service approach, and any recent news. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your customer service scenarios! Think about how you'd handle tricky situations, like complaints or pricing inquiries. Role-playing with a friend can help you feel more confident when those questions come up.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Cargo Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cargo Customer Service role. Highlight any relevant experience in airline, GSA, or freight forwarding that showcases your customer service skills and understanding of the cargo market.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing bookings, handling customer inquiries, and dealing with complaints.
Showcase Your Skills:In your application, don’t forget to showcase your ability to work in a fast-paced environment. Give examples of how you've successfully managed multiple tasks and prioritised your workload in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Freightserve
✨Know Your Cargo Inside Out
Make sure you brush up on your knowledge of the cargo market and airline operations. Familiarise yourself with common terms and processes related to freight forwarding, as well as the specific airline's services. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved complaints or handled difficult customers. Being able to articulate these experiences will demonstrate your capability to manage customer interactions effectively.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks, be ready to discuss how you prioritise your workload. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will highlight your ability to handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
