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- Tasks: Manage import/export processes and ensure excellent customer service in a fast-paced environment.
- Company: Join a well-established Freight Forwarder with a growing reputation in the industry.
- Benefits: Enjoy healthcare plans, incremental holidays, and opportunities for professional growth.
- Other info: Work Monday to Friday, 9am to 6pm, with ongoing training and development.
- Why this job: Be part of a dynamic team and make a real impact in the logistics sector.
- Qualifications: Strong organisational skills and understanding of UK customs law required.
The predicted salary is between 30000 - 40000 £ per year.
Freightserve recruitment are looking for an AOG Operator to work Monday - Friday 9am - 6pm for a well-established Freight Forwarder. The company is based in the West Drayton, Middlesex area.
The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Key Role Accountabilities:
- Handle import/export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import/export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
Required Experience:
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
Benefits:
- Healthcare Cash Plan, including dental and vision.
- Incremental holidays based on length of service, with an additional day off for your birthday.
- Contributory pension scheme.
- Life assurance.
- Employee Assistance Programme.
- Free on-site parking.
- Opportunity to grow expertise through ongoing coaching, training and development sessions.
Working hours are Monday - Friday 9am - 6pm.
AOG Operator (Hounslow) employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AOG Operator (Hounslow)
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they handle AOG processes. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since customer service is key in this role, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace AOG Operator (Hounslow)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an AOG Operator and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Relevant Experience: When you're writing your application, highlight any experience you have that relates to the role. If you've worked with customs regulations or have used Cargowise, make sure to mention it! We want to see how you can bring value to our team.
Keep It Professional but Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang. But don’t be afraid to let your personality shine through – we want to get to know the real you!
Apply Through Our Website: Once you're happy with your application, make sure to submit it through our website. This ensures it gets to us directly and helps us keep track of all applications. We can't wait to hear from you!
How to prepare for a job interview at Freightserve
✨Know Your AOG Operations
Make sure you brush up on your knowledge of AOG operations and the import/export processes. Familiarise yourself with customs regulations and documentation requirements, as this will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your Customer Service Skills
Since excellent customer service is a big part of the job, prepare examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to thrive in a fast-paced, customer-driven environment.
✨Get Comfortable with Cargowise
If you have experience with Cargowise, be ready to discuss it! If not, take some time to learn the basics. Being able to talk about how you would use it in the role can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to use your initiative to overcome challenges, especially related to compliance or documentation. This will highlight your ability to manage tasks independently.