At a Glance
- Tasks: Manage import/export processes and ensure excellent customer service in a dynamic environment.
- Company: Established Freight Forwarder with a strong reputation in the industry.
- Benefits: Monday to Friday schedule, competitive salary, and opportunities for career growth.
- Other info: Work in a supportive team with a focus on compliance and customer satisfaction.
- Why this job: Join a vital team and make an impact in the fast-paced world of logistics.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 35000 £ per year.
Freightserve recruitment are looking for a AOG Operator to work Monday - Friday 9am - 6pm for a well-established Freight Forwarder.
The company is based in the West Drayton, Middlesex area.
The Opportunity The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times.
This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.?
- Key
- Role
Accountabilities: As an Operations Coordinator, you will: Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
Ensure compliance with all statutory aviation requirements, health and safety policies, and Quality Management System.
Provide timely and accurate quotations using Cargowise, converting them into live job...
