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For Companies At a Glance
- Tasks: Manage cargo operations and customer service for a leading airline.
- Company: Join a dynamic airline based at Heathrow, known for its excellence in cargo services.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and development.
- Why this job: Be the key contact for customers, making a real impact in the cargo industry.
- Qualifications: Experience in cargo operations or GSSA is essential; strong customer service skills required.
- Other info: Only applicants with relevant experience will be considered.
The predicted salary is between 30000 - 42000 £ per year.
Freightserve are looking to recruit a Cargo Operations / Reservations Agent for a Heathrow based Airline. The Airline is based in the Heathrow area.
RESPONSIBILITIES
- Manage complete end-to-end process.
- Interface with UK freight forwarders.
- Keeping in-house system up to date.
- Oversee and manage Pre Bookings.
- Acting as main contact through both customer calls and emails.
- Responding to requests.
- Spot Rates
- Quotations
- Postflights
- Costings / Invoicing
SKILLS & EXPERIENCE
- Ideally candidate should have Cargo Airline or GSSA experience.
- Have outstanding customer service skills and good understanding of the cargo market.
- Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
- Must be articulate and possess good interpersonal skills.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Operations and CS Agent
✨Tip Number 1
Familiarise yourself with the cargo airline industry, especially the specific operations and terminology used. This knowledge will help you speak confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals in the cargo operations field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at airlines like the one we're hiring for.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios in cargo operations. Think about how you would handle customer inquiries or manage multiple bookings, as these are key aspects of the job.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in past roles. Highlighting your ability to maintain strong relationships with clients will set you apart from other candidates.
We think you need these skills to ace Airline Cargo Operations and CS Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cargo operations or GSSA roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the responsibilities listed in the job description. Mention your experience with UK freight forwarders and how you can contribute to managing the end-to-end process effectively.
Showcase Relevant Skills: In your application, clearly outline your understanding of the cargo market and your interpersonal skills. Provide examples of how you've successfully handled customer requests and managed pre-bookings in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the airline industry.
How to prepare for a job interview at Freightserve
✨Know Your Cargo Operations
Make sure you understand the end-to-end process of cargo operations. Familiarise yourself with terms like spot rates, quotations, and invoicing, as these will likely come up during your interview.
✨Showcase Customer Service Skills
Prepare examples that demonstrate your outstanding customer service skills. Think about times when you successfully handled customer inquiries or resolved issues, as this role heavily relies on effective communication.
✨Demonstrate Your Ability to Prioritise
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific strategies you use to prioritise your workload and ensure all responsibilities are met efficiently.
✨Research the Company
Take some time to learn about the airline and its operations. Understanding their values and market position can help you tailor your responses and show genuine interest in the role.
