Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage cargo operations and customer service for a leading airline.
- Company: Join a dynamic airline based in Heathrow, known for its excellence in cargo services.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and development.
- Why this job: Be part of a vital industry, enhancing your skills while making a real impact.
- Qualifications: Experience in cargo operations or GSSA is essential; strong customer service skills required.
- Other info: Only applicants with relevant experience will be considered.
The predicted salary is between 30000 - 42000 £ per year.
Freightserve are looking to recruit a Cargo Operations / Reservations Agent for a Heathrow based Airline. The Airline is based in the Heathrow area.
RESPONSIBILITIES
- Manage complete end-to-end process.
- Interface with UK freight forwarders.
- Keeping in-house system up to date.
- Oversee and manage Pre Bookings.
- Acting as main contact through both customer calls and emails.
- Responding to requests.
- Spot Rates
- Quotations
- Postflights
- Costings / Invoicing
SKILLS & EXPERIENCE
- Ideally candidate should have Cargo Airline or GSSA experience.
- Have outstanding customer service skills and good understanding of the cargo market.
- Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
- Must be articulate and possess good interpersonal skills.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Airline Cargo Operations and CS Agent employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Operations and CS Agent
✨Tip Number 1
Familiarise yourself with the cargo airline industry, especially the specific operations and challenges faced by airlines at Heathrow. This knowledge will help you stand out during any conversations or interviews.
✨Tip Number 2
Network with professionals in the cargo operations field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you successfully managed customer expectations or resolved issues, as these will be crucial in your role.
✨Tip Number 4
Research the specific airline's values and mission. Tailoring your approach to align with their culture can make a significant difference in how you present yourself during the application process.
We think you need these skills to ace Airline Cargo Operations and CS Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cargo operations or GSSA roles. Emphasise your customer service skills and any specific achievements in the cargo market.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the responsibilities listed in the job description. Mention your experience with managing end-to-end processes and your ability to handle customer inquiries effectively.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as your ability to work in a fast-paced environment and your interpersonal skills. Use specific examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the airline industry.
How to prepare for a job interview at Freightserve
✨Know Your Cargo Basics
Make sure you brush up on your knowledge of cargo operations and the airline industry. Understanding key terms and processes will help you answer questions confidently and demonstrate your expertise.
✨Showcase Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to discuss specific situations where you resolved issues or exceeded customer expectations, as this is crucial for the role.
✨Demonstrate Multitasking Abilities
Since the job involves handling multiple initiatives, think of instances where you've successfully managed several tasks at once. Highlight your ability to prioritise and stay organised in a fast-paced environment.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewer about the company and the role. This shows your genuine interest and helps you assess if the position is the right fit for you.
