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- Tasks: Join a dynamic team to process air cargo shipments and enhance customer satisfaction.
- Company: Freightserve is a leading GSA based in Heathrow, specialising in air cargo solutions.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a fast-paced industry, develop valuable skills, and make a real impact.
- Qualifications: Customer service experience and knowledge of airline practices are essential; training provided for specific skills.
- Other info: Flexible working hours with a mix of weekdays and on-call weekends.
The predicted salary is between 24000 - 36000 £ per year.
Freightserve are looking to recruit a Cargo Agent for a Heathrow based GSA. The GSA is based in the Heathrow area.
Key Responsibilities:
- Process air cargo bookings
- Deal directly with customers and suppliers
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning
- Anticipate and respond promptly to operational issues
- Attend handling company offices and warehouse as necessary (PPE provided)
- Postflights and onward transhipments follow up
- Handle and resolve customer complaints
- Written quotations and 'adhoc pricing'
- Record details of inquiries, comments and complaints and actions taken
- Follow up on customer interactions
- Communicate and coordinate with internal departments
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the correct departments
- Create and maintain all computer records as necessary
- Any other reasonable task as defined by the Operations Supervisor and Management.
Requirements:
- Customer service
- Knowledge of airline and cargo handling practices
- 5 year background check and Criminal Record declaration
- Air Cargo Security (training provided if necessary)
- IATA Dangerous Goods Awareness (training provided if necessary)
- Flexible approach
- Ability to work as a part of a team
Hours are based on a 37.5 hours working week. Working between 0800 & 1800 dependent on rota Monday - Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Airline Cargo Agent employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Agent
✨Tip Number 1
Familiarise yourself with the airline and cargo handling practices. Understanding the industry jargon and processes will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former Cargo Agents. Reach out on platforms like LinkedIn to gain insights about the role and the company culture, which can give you an edge in conversations during the hiring process.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully handled customer complaints or operational issues. This will demonstrate your problem-solving skills and customer service orientation.
✨Tip Number 4
Show your flexibility and teamwork skills during discussions. Highlight any previous experiences where you worked collaboratively in a fast-paced environment, as this is crucial for the role of a Cargo Agent.
We think you need these skills to ace Airline Cargo Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Airline Cargo Agent. Familiarise yourself with air cargo processes and customer service expectations to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or cargo handling. Mention specific examples where you've successfully managed bookings or resolved customer complaints.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key responsibilities outlined in the job description. Show how your skills and experiences align with the needs of the company and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Freightserve
✨Know Your Cargo Basics
Brush up on your knowledge of airline and cargo handling practices. Being able to discuss these topics confidently will show that you understand the industry and can handle the responsibilities of the role.
✨Customer Service Focus
Prepare examples of how you've successfully dealt with customer inquiries or complaints in the past. This role requires excellent customer service skills, so demonstrating your experience in this area will be crucial.
✨Teamwork is Key
Since you'll be working as part of a team, think of instances where you've collaborated effectively with others. Be ready to share how you contribute to a positive team environment and resolve conflicts.
✨Be Ready for Operational Scenarios
Anticipate questions about how you would handle operational issues or unexpected challenges. Prepare to discuss your problem-solving skills and how you prioritise tasks under pressure.
