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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Established IT company with a strong focus on customer satisfaction.
- Benefits: Competitive salary, recognition for performance, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in client support.
- Qualifications: Experience in 1st and 2nd line support with strong technical skills.
- Other info: Fast-growing agency with excellent career prospects in the Freight industry.
The predicted salary is between 28800 - 43200 £ per year.
Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in Stansted, Essex. The Company takes great pride in what they do; customer satisfaction is crucial. They also recognise and reward staff performance.
About the Department/Team:
This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. They aim to get it right first time, to meet the expectations of their clients, whilst meeting SLA’s.
Responsibilities:
- The Engineer role encompasses elements of 1st and 2nd line support. You will need to be a seasoned and reliable professional with exceptional support skills to independently support their customer.
Primary Role Responsibilities:
- Manage and assist with IT service tickets.
- Independently resolve tickets and support other engineers' ticket work.
- High level of technical knowledge in areas key to The Company.
- Lead / role model - set a positive example in key technical expertise areas.
- Write high quality procedures and client communication.
- Manage project tickets - including planning, monitoring and completion.
Secondary Responsibilities and Tasks:
- Provide 1st and 2nd line technical support to clients and internal staff.
- Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution.
- Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s.
- Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
- Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
- Be available for ticket escalation and resolution.
- Resolve complex hardware/software tickets.
Required Skills:
- Full clean driving license
- Ability to work in a corporate environment
- Experienced level 2 engineers
- M365 – including complex issues
- Laptop build
- Server 2016/2019 etc Group policy, AD, DNS (all the usual things you would need in business)
- Wireless and Network Management
As an agency, we are fast becoming the number one Freight specialist in the UK. We have a fast-growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Service Desk Engineer in Stansted Mountfitchet employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Stansted Mountfitchet
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to M365, server management, and troubleshooting. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your past projects, ticket resolutions, and any procedures you've written. This will give potential employers a clear view of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer in Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with 1st and 2nd line support, and any specific technical skills that match what we're looking for, like M365 or server management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills can help us deliver top-notch support to our clients.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've independently resolved complex tickets in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Freightserve recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, server management, and network issues. Be ready to discuss specific scenarios where you've resolved complex tickets or provided exceptional support.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key for the company, prepare examples of how you've gone above and beyond for clients in previous roles. Highlight your ability to manage service tickets efficiently while maintaining a high level of service.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through your thought process when troubleshooting issues. The interviewers will want to see how you approach problems, so think of a few challenging situations you've faced and how you resolved them.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools they use, and their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
