Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage service tickets for clients in Canary Wharf.
- Company: Join a well-established IT company with a strong reputation in the Freight Forwarding and Shipping industry.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact on client satisfaction.
- Qualifications: Looking for experienced level 2 engineers with strong M365 and network management skills.
- Other info: This role offers a chance to work in a corporate setting while developing your technical expertise.
Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in one of the Companies key clients based in Canary Wharf.
About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLAs.
Responsibilities: The Engineer role encompasses elements of 1st and 2nd line support within a customers location based in Canary Wharf, London. You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer.
Primary Role Responsibilities:
- Manage and assist with IT service tickets.
- Independently resolve tickets and support other engineers ticket work.
- High level of technical knowledge in areas key.
- Lead / role model - set a positive example in key technical expertise areas.
- Write high quality procedures and client communication.
- Manage project tickets - including planning, monitoring and completion.
Secondary Responsibilities and Tasks:
- Provide 1st and 2nd line technical support to clients.
- Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution.
- Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLAs.
- Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
- Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
- Be available for ticket escalation and resolution.
- Resolve complex hardware/software tickets.
Required Skills:
- Ability to work in a corporate environment.
- Experienced level 2 engineers.
- M365 - including complex issues.
- Laptop build.
- Server 2016/2019 etc Group policy, AD, DNS (all the usual things you would need in business).
- Wireless and Network Management.
Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Service Desk Engineer employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365, Server 2016/2019, and network management. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Research the company and its clients, especially those based in Canary Wharf. Understanding their business model and the challenges they face can help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex IT issues in the past. Highlighting your problem-solving skills and ability to work under pressure will be crucial, especially since the role involves managing service tickets and providing high-level support.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Emphasise your technical knowledge in areas like M365, server management, and network management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work independently. Mention specific examples of how you've successfully resolved IT service tickets in the past and how you can contribute to maintaining high customer service standards.
Highlight Communication Skills: Since the role involves writing procedures and client communication, ensure you demonstrate your strong written communication skills. Provide examples of documentation or procedures you've created in previous roles.
Showcase Team Collaboration: Even though the role requires independent work, highlight your ability to collaborate with other engineers and act as an escalation point. Mention any experience you have in mentoring or leading teams, as this aligns with the role's responsibilities.
How to prepare for a job interview at Freightserve recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with M365, server management, and network issues. Highlight specific examples where you've successfully resolved complex technical problems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their approach to customer service and teamwork will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating how you would manage IT service tickets or resolve escalated issues, as this will showcase your practical knowledge and experience.
✨Demonstrate Strong Communication Skills
Since the role involves writing procedures and client communication, be ready to discuss how you ensure clarity and professionalism in your communications. Providing examples of past experiences where effective communication made a difference can set you apart.
